Judy Perez
Fort Myers,Florida
Summary
Dynamic professional with a proven track record as a Subway Owner at Five Star Subway Inc., excelling in customer relations and operations management. Enhanced customer satisfaction through strategic planning and exceptional service, fostering strong client relationships that drove repeat business. Skilled in financial management and team leadership, ensuring efficient business processes.
Overview
36
36
years of professional experience
Work History
Subway Owner
Five Star Subway Inc,
03.2016 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Medical Assistant
Park Nicollet Clinic
02.1990 - 06.2013
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Diploma - Medical
Concorde Career College
Minneapolis, MN02-1990
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Operations management
- Business management
- Business planning
- Strategic planning
- Staff management
- Marketing
- Team oversight
- Financial management
- Business development
- Business administration
- Business marketing
- Negotiation
- Employee development
- Product branding
- Administrative oversight
- Cost reduction
- Sales strategy development
- Profit and loss analysis
- Sales oversight
- Attention to detail
- Customer service
- Decision-making
- Teamwork and collaboration
- Team leadership
- Customer service management
- Scheduling
- Goal setting
- Inventory control
- Inventory management
- Schedule management
- Records organization and management
- Desktops, laptops, and mobile devices
- Customer retention
- Delegating work
- Employee motivation
Accomplishments
I was awarded Subway franchisee of the year 2017, out of 200
franchisee's in my territory.
Timeline
Subway Owner
Five Star Subway Inc,
03.2016 - Current
Medical Assistant
Park Nicollet Clinic
02.1990 - 06.2013
Diploma - Medical
Concorde Career College
Subway Franchiee of the year 2017
This was based on the past year of overall store performance and involvement with six stores
Subway Franchiee of the year 2017
This was recommended by 3 of my field consultants based upon my store"s overall performance, such as cleanliness, customer comments,
sales and overall how the store is operating. I felt very honored to receive this award.
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