Judy Perkins
Lawrenceville,GA
Summary
Dynamic Intake Coordinator with a proven track record at Recovery Connection, enhancing patient satisfaction and increasing service referrals through exceptional customer service and relationship building. Mastered confidentiality and data entry, leading to a significant reduction in patient data errors. Excelled in multitasking and effective communication, fostering strong collaborations with healthcare professionals and streamlining the intake process. One on one peer coaching sessions, documenting recovery notes.
Professional Intake Coordinator skilled in managing client assessments, workflow coordination, and ensuring seamless service delivery. Strong focus on team collaboration and achieving results. Flexible and reliable, adept at adapting to changing needs. Proficient in client communication, scheduling, and administrative tasks, ensuring efficient operations and high client satisfaction.
Overview
4
4
years of professional experience
Work History
Intake Coordinator
Recovery Connection
04.2021 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
- Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
Education
Certified Addiction Empowerment Recovery Spec.
Cares Academy
Atlanta, GA03-2024
GED -
LaGrange Tech
La Grange, GA08-1999
Skills
- Follow-up skills
- Multi-line phone systems
- Appointment scheduling
- Charting and Intake documentation
- Confidentiality
- Customer service
- Multitasking and organization
- Microsoft office
- Relationship building
- Data entry
- Phone and email etiquette
- Team leadership
- Quality assurance
- Performance improvement
- Motivational leadership
- Documentation and recordkeeping
- Office management
- Coaching and mentoring
- Credit and collections
- Support services
- Financial reporting
- Quickbooks
- Problem-solving
- Multitasking
- Active listening
- Effective communication
CPS-AD
I have 3 and 1/2 years of sobriety. I share my lived experience as a Certified Addiction Empowerment Recovery Specialist to help peers over come there addiction. I serve in the community with food, clothing, and recourses.
Timeline
Intake Coordinator
Recovery Connection
04.2021 - Current
Certified Addiction Empowerment Recovery Spec.
Cares Academy
GED -
LaGrange Tech
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