Judith Gomish
New York
Summary
Customer Service Manager with an extensive experience in customer relationships management, committing to ensuring satisfaction and loyalty through strategic initiatives. Proven leader in a team collaboration and communication adept at fostering valuable connection with luxury clients. When I was at Kaisertime, Inc. we did many things and worked with LVMH and Richmont and even did executive recruiting in this industry
Overview
39
39
years of professional experience
Work History
Customer Service Manager
KaiserTime, Inc.
04.1998 - 04.2016
- Developed and implemented customer service policies to enhance client satisfaction and retention.
- Led a team of customer service representatives, providing training and mentorship to improve performance.
- Analyzed customer feedback to identify trends and implement process improvements, boosting efficiency.
- Collaborated with cross-functional teams to resolve complex customer issues and streamline operations.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Manager
Baume & Mercier
08.1977 - 04.1998
- Monitored key performance indicators, ensuring alignment with company goals and enhancing service delivery.
- Designed and executed training programs for new hires, fostering a culture of excellence in service quality.
- Established effective communication channels to facilitate information flow between departments and customers.
- Managed escalated customer complaints, utilizing conflict resolution skills to achieve satisfactory outcomes.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
Associate of Science - Secretarial Science
Delaware Technical And Community College
Georgetown, DE05-1977
Skills
- Client support
- Effective problem resolution
- Customer service expertise
- Strategic decision-making
- Effective complaint resolution
- Effective team management
- Service-driven
- Commitment to customer service excellence
Timeline
Customer Service Manager
KaiserTime, Inc.
04.1998 - 04.2016
Customer Service Manager
Baume & Mercier
08.1977 - 04.1998
Associate of Science - Secretarial Science
Delaware Technical And Community College