Judy Raffaele
Spring Hill,Florida
Summary
Accomplished Dental Operations Executive with over 35 years of comprehensive experience in the dental industry. A results-driven leader with more than 10 years in senior management, specializing in scaling business operations across large Dental Support Organizations (DSOs). Expert in clinical training, revenue cycle management, and strategic coaching to maximize EBITA and patient care standards.
Overview
18
18
years of professional experience
Work History
Learning and Development Specialist
Coast Dental
Tampa, FL
10.2024 - Current
- Network-Wide Training: Direct the onboarding and professional development for Office Managers, Receptionists, and Patient Care Coordinators (PCC) across a 90-practice DSO.
- Full-Cycle RCM Instruction: Train staff on essential dental software workflows, including insurance verification, claim submission with attachments, claims follow-up, and patient account auditing.
- Revenue Optimization: Educate PCCs on treatment planning and clinical expectations to ensure alignment between patient care and business goals.
- Financial Integrity: Oversee training for posting patient payments and auditing accounts to ensure 100% accuracy in company metrics and expectations.
- Continuous Support: Provide ongoing technical and operational mentorship to team members throughout their tenure to ensure high retention and performance.
Regional Manager
Coast Dental
06.2018 - 10.2024
- Regional Governance: Oversee business operations and policy consistency for a region consisting of 12 dental practices.
- Performance Coaching: Conducted daily leadership calls with Office Managers to coach on KPIs, including Doctor/Hygiene APT, collections, and patient retention.
- Data-Driven Strategy: Analyzed production data to secure KPI metrics and developed action plans to bring all practices to their full potential.
- Growth & Expansion: Reviewed regional metrics to identify opportunities for adding providers and growing practice footprints.
Operations Specialist
Coast Dental
07.2017 - 06.2018
- Sub-Region Analysis: Analyzed operational data for 35 offices across the West Florida and California sub-regions.
- Operational Turnaround: Identified performance issues and collaborated with District Managers and VPs to provide corrective support and training.
- Accountability: Held daily calls with Office Managers to monitor schedules, collections, and targeted KPIs.
Senior Office Manager / Learning Peer
Coast Dental
05.2008 - 07.2017
- Top-Tier Management: Managed the highest-producing office within a 9-office sub-region.
- Mentorship: Served as an Office Manager Mentor, responsible for the onboarding and training of all new hire managers in the region.
Education
Radiology, Expanded Duties
University of Gainesville / College of Dentistry
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Academy of Dental Assisting
Skills
- Leadership: Strategic Operations, Multi-Site Management, Diplomacy, and Discretion
- Technical: Eaglesoft Dental Software, Microsoft Word/Excel, Revenue Cycle Management (RCM)
- Clinical Knowledge: Radiology, Expanded Duties, and Treatment Planning
Timeline
Learning and Development Specialist
Coast Dental
10.2024 - Current
Regional Manager
Coast Dental
06.2018 - 10.2024
Operations Specialist
Coast Dental
07.2017 - 06.2018
Senior Office Manager / Learning Peer
Coast Dental
05.2008 - 07.2017
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Academy of Dental Assisting
Radiology, Expanded Duties
University of Gainesville / College of Dentistry