Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Business Office Secretary for Neurosurgery
Beaumont Health System
08.2015 - 04.2021
Scheduled medical rep's meetings and depositions
Maintained over 50 patient's medical records for submission weekly
Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
Prepared and distributed team-based communications to foster collaboration and enhance team morale.
Offered technical support and troubleshot issues to enhance office productivity.
Delivered administrative support to at least 12 office staff members promoting excellence in office operations.
Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Created and updated records and files to maintain document compliance.
Conducted research to assist with routine tasks and special projects.
Mortgage Loan Processor
Member Mortgage Services
04.2004 - 08.2013
Set up and completed loan submission packages.
Recommended loan approvals and denials based on customer loan application reviews.
Originated, reviewed, processed, closed and administered customer loan proposals.
Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
Submitted loan applications to underwriter for verification and recommendations.
Assisted senior-level credit officers with complex loan applications.
Monitored pipelines to track and log status of loans.
Successfully reached goals for closed approximately 160 loans loans monthly.
Maintained referral pipeline by reaching out regularly to real estate agents, referral partners and past clients.
Liaised with clients to guide through loan closing process and skillfully handle any concerns.
Monitored key dates to obtain information by deadlines.
Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
Completed denial and cancellation procedures on applicable files.
Excellent communication and interpersonal skills
Prepared file for final clear-to-close by branch management.
Received on-going, comprehensive training on home loan products and mortgage process.
Coordinated closing process with attorneys, title companies, and government clerks.
Analyzed borrower credit reports and income statements to verify accuracy.
Loan Processor
American Residential Services LLC
02.2001 - 03.2004
Set up and completed loan submission packages.
Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
Upheld complete confidentiality of all submitted information according to release guidelines.
Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
Provided quick turnaround times to maintain fast-past schedule.
Processed loans within various departments to achieve timely, accurate and fair proceedings.
Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
Assisted senior officers in preparing for commercial loan applications. Shadowed loan officers to further educate on ESA's
Handled any conditions sent from underwriting departments.
Analyzed credit reports to determine eligibility of applicants and capacity for loan products.