Judy Rashad
Woodinville, WA,Washington
Summary
Dynamic leader with proven expertise in team leadership and customer service management honed at Rand Hashem. Excelled in staff supervision, POS system operation, and resolving customer complaints, enhancing satisfaction and loyalty. Demonstrated exceptional problem-solving and positive attitude, fostering a cohesive and efficient workplace. Achieved significant improvements in operational efficiency and team collaboration.
Offering strong foundation in leadership and teamwork, coupled with genuine eagerness to learn and grow in dynamic setting. Brings adaptable approach to managing operational processes and problem-solving in high-paced environments. Ready to use and develop organizational and communication skills in [Desired Position] role.
Overview
1
1
year of professional experience
Work History
Shift Leader
Rand Hashem
06.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Barista
Zahra Hashem
12.2023 - 06.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
No Degree -
Woodinville Highschool
Woodinville, WA07-2025
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Team Collaboration and Leadership
- Staff Supervision
- POS System Operation
- Assigning Work
- Inventory Counts
- Decision-making capabilities
- Training Assistance
- Customer Service Management
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
German
Elementary
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Adventure Travel
- Road Trips
- I like trying new recipes and food trends
- Committed to improving personal fitness through regular participation in weight lifting
Timeline
Shift Leader
Rand Hashem
06.2024 - Current
Barista
Zahra Hashem
12.2023 - 06.2024
No Degree -
Woodinville Highschool
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