Judy Reines
Rockville,MD
Summary
Driven professional with top-notch sales abilities, service-oriented nature and analytical approach to resolving customer problems. Sales and products exposure while adapting to new industry trends and changing customer desires. Reliable and upbeat partner for clients, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Enthusiastic professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
29
29
years of professional experience
Work History
VP of Sales Sr. Furniture Consultant
WASHINGTON WORKPLACE
ARLINGTON, United States
12.2020 - Current
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in commercial furniture products.
President
Contract Furniture Options, Inc.
Potomac, MD
01.1997 - 11.2020
- Achieved under-budget and on-time project management to adhere to project goals.
- Attended trade shows and client meetings, promoting brand and building rapport with prospects.
- Generated 50% increase in client accounts through implementation of effective market strategies across major search engine platforms.
- Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
- Supported and supervised team of 10 interior design professionals.
- Oversaw hiring, adding valuable, talented professionals to strengthen management team.
- Managed divisional marketing, advertising and new product development.
- Oversaw business-wide changes to modernize procedures and organization.
Senior Interior Designer
Lascaris Design Group International
Washington , DC
09.1981 - 09.1985
- Developed space planning concepts, color palette selections and textile presentations.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Prepared product and layout documents implementing diverse design concepts.
- Communicated product information, installation methods and product upgrade options.
- Specified appropriate products and materials to meet project objectives and design scheme.
- Created professional presentations using Quick Books, Auto Cad Giza to creatively communicate design intent and direction.
- Carefully reviewed contractor submittals of finish materials.
- Led interior design across conceptual, schematic, design development and construction document phases.
- Transformed uninspiring areas into warm and inviting living spaces using various lighting fixtures, materials and products.
Education
Bachelor of Science - Interior Design
University of Maryland
College Park, MD12.1981
Bachelor of Arts - Applied Psychology
University of Maryland - College Park
College Park, MD06.1978
Skills
- Merchandise Receiving and Handling
- Merchandising and Display
- Cash Register Operations
- Customer Accounts Management
- Client Needs Assessment
- Exceeding Customer Expectations
- Merchandise Recommendations
- Professional Relationships
- Building Customer Relationships and Loyalty
- Active Listening Skills
- Energy and Physical Stamina
- Building Customer Loyalty
- Sales and Promotions
Accomplishments
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
Timeline
VP of Sales Sr. Furniture Consultant
WASHINGTON WORKPLACE
12.2020 - Current
President
Contract Furniture Options, Inc.
01.1997 - 11.2020
Senior Interior Designer
Lascaris Design Group International
09.1981 - 09.1985
Bachelor of Science - Interior Design
University of Maryland
Bachelor of Arts - Applied Psychology
University of Maryland - College Park
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