Judy Reyes
Columbia,SC
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
14
14
years of professional experience
Work History
Case Manager Specialist
Cinch Home Services
09.2023 - 08.2024
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Bilingual Patient Service Representative
Eau Claire Cooperative Health
06.2022 - 09.2023
- Update and verify patient information at every visit
- Assist patients with filling out patient history forms, consent forms and payment contract forms
- Receive and process cash and credit card payments for medical services rendered
- Review patient accounts, identify delinquent accounts and collect overdue payments
- Answer, investigate and/or direct patient inquiries or complaints to the appropriate medical staff member.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used [Software] to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
Assistant Manager
Rent-A-Center
01.2022 - 04.2022
- Oversaw day to day store operations
- Opened and closed store
- Counted cash drawers and coordinated change orders for employees
- Answered questions from customer over the phone, email, and in person
- Team leader.
Call Center Representative
Spectrum
02.2020 - 12.2021
- Handle a large volume of inbound and outbound calls in a timely manner
- Memorize scripts for products and services, and refer to them during calls
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
- Identify opportunities for driving sales and revenue of the company's existing product suite, and seize opportunities to upsell when appropriate
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality.
Mobile Expert
T-Mobile
05.2017 - 09.2019
- Cultivated successful relationships with retail customers
- Excellent service through direct salesmanship
- Maintained operation by initiating, coordinating and enforcing program, operational and personnel policies and procedures.
Member Service Supervisor
Sams Club
04.2015 - 05.2017
- Training and supervision of all sales associates and secondary front end supervisors on all front end policies and procedures
- Scheduling to ensure proper coverage at the frontend/service desk
- Trained, developed and counseled employees to develop a high performing team.
Store Manager
PCS Partners Inc.
08.2014 - 04.2015
- Maintained store staff by recruiting, selecting, orienting and training employees
- Maintained store staff by coaching counseling and disciplining employees
- Assisted other stores make sales by communicating with non english speaking customers.
Shift Manager
Checker's Rallys Restaurant
06.2013 - 01.2014
- Managed staffing across the site to ensure set quality standards are met
- Recruited, trained and developed staff
- Reviewed and appraised the performance of staff, providing coaching or training solutions as required.
Office or Administrative Support Worker
Liberty Tax Service
04.2012 - 01.2013
- Answer customer or public inquiries
- Carry messages or packages
- Compile data for financial reports
- Maintain records, reports, or files
- Operate business machines
- Provide customer service
- Use computers to enter, access or retrieve data
- Use telephone communication techniques.
Store Associate
Wal-Mart
07.2010 - 01.2011
- Assembled product containers and crates
- Demolition
- Use of pallet jack
- Use of socket wrenches, mallets, drill
- Properly utilized warehouse equipment and tools to increase productivity and efficiency.
Education
GED - Management
High School
Skills
- Customer Service
- Team Management
- Tax Experience
- Spanish
- Bilingual
- Assistant Manager Experience
- English
- Salesforce
- Customer support
- Financial services
- Store Management Experience
- Management
- Collections
- Recruiting
Assessments
- Sales skills, Proficient, 07/01/22, Influencing and negotiating with customers
- Written communication, Proficient, 09/01/22, Best practices for writing, including grammar, style, clarity, and brevity
- Management & leadership skills: Impact & influence, Proficient, 01/01/22, Choosing the most effective strategy to inspire and influence others to meet business objectives
- Customer service, Proficient, 01/01/22, Identifying and resolving common customer issues
- Retail customer service, Proficient, 05/01/22, Responding to customer situations in a retail setting
- Customer focus & orientation, Proficient, 01/01/22, Responding to customer situations with sensitivity
- Call center customer service, Proficient, 03/01/22, Demonstrating customer service skills in a call center setting
Languages
Spanish
Native or Bilingual
Timeline
Case Manager Specialist
Cinch Home Services
09.2023 - 08.2024
Bilingual Patient Service Representative
Eau Claire Cooperative Health
06.2022 - 09.2023
Assistant Manager
Rent-A-Center
01.2022 - 04.2022
Call Center Representative
Spectrum
02.2020 - 12.2021
Mobile Expert
T-Mobile
05.2017 - 09.2019
Member Service Supervisor
Sams Club
04.2015 - 05.2017
Store Manager
PCS Partners Inc.
08.2014 - 04.2015
Shift Manager
Checker's Rallys Restaurant
06.2013 - 01.2014
Office or Administrative Support Worker
Liberty Tax Service
04.2012 - 01.2013
Store Associate
Wal-Mart
07.2010 - 01.2011
GED - Management
High School