JUDY RIVERA
Coconut Creek,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Clerical Support Assistant IV
Broward County Public Schools
Fort Lauderdale, FL
10.2023 - Current
- Perform a variety of advanced clerical duties to support supervisory and administrative personnel in handling daily activities.
- Answers the telephone, responds to inquiries, and provides information based on general knowledge of departmental programs or activities.
- Receive, open, and review incoming mail, addressing items that can be handled personally, and distributing others to the immediate supervisor or appropriate staff member.
- Compile and edit information for special reports at the request of supervision.
- Maintain complete filing systems and records as required.
- Code, classify, post, and consolidate information for reports; check for required forms and number of copies.
- Maintain information in computer databases, as needed.
- Communicate and distribute information on department policies and programs, and ensure clerical and administrative processes comply with established policies.
- Verify, check, and examine technical and complex sources of information, and other types of reports for accuracy and compliance with established standards.
- Assist the supervisor by following up with staff and other individuals, as requested, to ensure timely completion of work-related tasks.
- Assist the supervisor with completion of administrative tasks, including, but not limited to budgeting and accounting, personnel administration, purchasing, reporting, and other office functions.
- Compose and edit routine correspondence, including forms, memoranda, reports, manuscripts, and other materials.
- Maintain necessary files and perform all clerical work required to support the supervisor and staff.
- Receive visitors and provide information or make referrals to other staff members, when appropriate.
- Assemble and summarize information from files and documents in the office or other available sources for the supervisor's use, based on general instructions as to the nature of information needed.
- Interact effectively with the general public, staff members, students, teachers, parents, and administrators, using tact and good judgment.
- Operate standard office equipment as required by the job.
- Perform and promote all activities in compliance with the equal employment and non-discrimination policies of The School Board of Broward County, Florida.
- Participate in the training programs offered to enhance individual skills and proficiency related to the job responsibilities.
- Review current developments, literature, and technical sources of information related to job responsibilities.
- Ensure adherence to safety rules and procedures.
- Follow federal and state laws, as well as School Board policies.
- Perform other duties as assigned by the immediate supervisor or designee.
Recruiter/Office Administrator
Staffing Connection
03.2022 - 10.2023
- Conducted new hire processing including interviews, background checks, and orientation
- Managed office inventory and assisted with IT and equipment issues
- Maintained relationships with designated school areas and managed social media.
Office Administrator
EZ Restoration
02.2021 - 03.2022
- Handled job entry and documentation for billing and insurance processes
- Managed appointments and equipment pick-ups for clients.
Front Desk Receptionist
Care Diagnostics
07.2019 - 02.2021
- Checked in patients, collected payments, and managed patient information
- Coordinated appointments and document distribution.
Director of Operations
Sacred Heart International Institute
Deerfield Beach, FL
01.2018 - 06.2019
- Maintained instructor's class binders by updating with new information.
- Prepared exams.
- And updated education changes from the Department of Health.
- Admissions – Enrolled new students, assist with information about beauty.
- Health programs, assured we received appropriate documentation for each student.
- Created files for each student.
- Licensing – Assist students with license paperwork at completion of program for their state board license.
- Reception: Answer all incoming calls.
- Office administration - Create/maintain employees' records and yearly license renewals, ordered supplies, oversaw office, verifications from employers were completed, arranged events, and scheduled travel.
- Collections - Collected enrollment fees, weekly/monthly payments, and recorded monies received.
Inspector
Vanguard Emergency Management
Coconut Creek, FL
10.2017 - 12.2018
- Contract inspector with FEMA - received daily jobs to arrange appointments.
- Evaluate damages.
- Inspect properties by documenting damage, taking pictures, and measurements.
- Reviewing ownership documents.
- Assured owners had appropriate documentation, took measurements, and photos of damage.
- Uploaded via tablet, all information regarding damages to the dwelling into the FEMA portal.
Administration
Coastal Educational Services
Pompano Beach, FL
05.2016 - 10.2017
- Assigned classrooms according to schedule.
- Assisted instructors with any technical issues.
- Weekly reminders to students regarding their classes.
- Follow up with students once they have finished their class to choose another class.
- File Maintenance.
- Ordered supplies for the office.
- Upkeep of the office.
- Maintained instructor's class binders, updating them with new information.
- Assisted with sending marketing information to prospective clients.
- Answered phones, transferred to the correct department.
- Provided daily packages for students for class.
- All other office duties.
Director of Licensing
Margate School Of Beauty
Margate, FL
11.2010 - 12.2016
- Completed students license paperwork at completion of the program, so they can take the state board exam.
- Handled multifaceted clerical tasks (e.g., data entry, filing, record management and billing) as the Attendance Coordinator.
- Coordinated student’s attendance, maintained a database, and ensured the delivery of premium service to students. Quickly became a trusted assistant known for a 'can-do' attitude, flexibility, and high-quality work.
- Provide students with information about application and licensing procedures in all academic programs.
- Ensure all students are attending per their schedule and contract.
- Follow up with students who have taken leaves of absence.
- Transferring hours from our punch-in clock to our Smart system.
- Setting the new students up with their finger clock INS.
- Ensuring data entries of all makeup hours.
- Assisted students with any schedule changes.
- Assisting in Collections.
- Covered reception when needed.
- Communicated effectively with multiple departments to plan meetings and prepare welcome packages for new students. Established strong relationships to gain support and effectively achieve results.
- Entrusted to manage the office in the supervisor's absence. Provided timely, courteous, and knowledgeable response to information requests; screened and transferred calls; and prepared official school correspondence.
- Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy, and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
Director of Licensing
Margate School Of Beauty
Margate, FL
06.2006 - 11.2009
- Completed students license paperwork at completion of the program, so they can take the state board exam.
- Handled multifaceted clerical tasks (e.g., data entry, filing, record management and billing) as the Attendance Coordinator.
- Coordinated student’s attendance, maintained a database, and ensured the delivery of premium service to students. Quickly became a trusted assistant known for “can-do” attitude, flexibility, and high-quality work.
- Provide students with information about application and licensing procedures in all academic programs.
- Ensure all students are attending per their schedule and contract.
- Follow up with students that have taken leave of absences.
- Transferring hours from our punch in clock to our Smart system.
- Setting the new students up with their finger clock INS.
- Ensuring data entries of all make up hours.
- Assisted students with any schedule changes.
- Assisting in Collections.
- Covered reception when needed.
- Communicated effectively with multiple departments to plan meetings and prepare welcome packages for new students. Established strong relationships to gain support and effectively achieve results.
- Entrusted to manage the office in the supervisor’s absence. Provided timely, courteous, and knowledgeable response to information requests; screened and transferred calls; and prepared official school correspondence.
- Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy, and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
Education
Diploma - Massage Therapy
Florida College of Natural Health
Pompano Beach, FL01-2001
High School Diploma -
Maria C. Osorio
Toa Alta Heights, Puerto Rico01-1992
Some College (No Degree) - Communications
American University of Puerto Rico Bayamon
Bayamon, PRSkills
- Customer Service
- Office Operations
- Leadership
- Project Management
- Recruitment
- Process Improvement
- Training and Development
- Vendor Relations
- Records Management
- Inventory Control
- Payroll
- IT
- Microsoft Office Suite
- Excel
- Outlook
- PowerPoint
- Teams
- Word
- Google Docs
Languages
- English
- Spanish
Accomplishments
- Broward County Parent Leader with Children & Families
- Train the Trainer for school crossing guards
Timeline
Clerical Support Assistant IV
Broward County Public Schools
10.2023 - Current
Recruiter/Office Administrator
Staffing Connection
03.2022 - 10.2023
Office Administrator
EZ Restoration
02.2021 - 03.2022
Front Desk Receptionist
Care Diagnostics
07.2019 - 02.2021
Director of Operations
Sacred Heart International Institute
01.2018 - 06.2019
Inspector
Vanguard Emergency Management
10.2017 - 12.2018
Administration
Coastal Educational Services
05.2016 - 10.2017
Director of Licensing
Margate School Of Beauty
11.2010 - 12.2016
Director of Licensing
Margate School Of Beauty
06.2006 - 11.2009
Diploma - Massage Therapy
Florida College of Natural Health
High School Diploma -
Maria C. Osorio
Some College (No Degree) - Communications
American University of Puerto Rico Bayamon