Judy Rogers
Mesa,AZ
Summary
Multi-talented Human Resources Manager with proven success in driving results, improving productivity, and solving problems. Highly proficient in building lasting relationships with key decision makers, and multi -faceted team members to further company goals. Organized planner with excellent team leadership and program management abilities. Ready to leverage skill sets and new experiences to take on additional professional challenges.
Overview
23
23
years of professional experience
Work History
District Human Resources Manager
The Home Depot
10.2019 - Current
- Maintained execution of HR programs/processes in the areas of: Engagement, Leader Development, Staffing, Change, Performance Management, Learning, and Associate Relations.
- Built strong relationships and networks to gain global knowledge of HR processes. through store, district, and regional teams across the enterprise.
- Motivated and engaged leaders through utilizing specific programs such as VOA, Townhalls, and Deep Dives. Leveraged programs, set expectations and validated retention behaviors.
- Identified associate grievances and disputes in timely and professional manner by finding constructive solutions.
- Evaluated and implemented associate onboarding and training programs. Provided strategic improvement recommendations to upper management.
- Drove results through effective communication, and expectations of scheduling processes. Coached and validate the effectiveness of these processes.
- Enhanced team workflows and job satisfaction by coordinating communication between DM's and SM's utilizing VOA results and leader behaviors.
- Discovered and resolved complex associate issues that affected management and business decisions.
Store Manager
The Home Depot
03.2017 - 10.2019
- Managed store associates successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, overall day to day operations processes at a global level.
- Assisted with hiring, training and mentoring new staff members.
- Coached a team of 120 associates in product specifications, sales incentives, and selling techniques, customer service behaviors to increase customer satisfaction scores.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Developed and implemented successful staff incentive programs to motivate associates.
- Handled problematic customers to maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Prepared prospective leaders for career advancement with rigorous problem
solving, time management, crucial conversation skills, and engagement skills development. - Set expectations and validated highly effective and cohesive team-building, coaching,
mentoring, and training to build meaningful and actionable feedback delivery
skills.
Assistant Store Manager
The Home Depot
10.2013 - 03.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Identified and proactively resolved issues negatively impacting store operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Built networks creating a strong foundation for associate development, collaboration with outside partners, to grow the business.
- Coached associates and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw and managed operational processes to deliver on time and within budget limitations.
- Engaged directly with customers to offer assistance and resolve complaints.
- Trained associates, monitored performance and conducted periodic reviews focused on continuous improvement.
- Partnered with district management team MET, DM, RMM to capitalize sales opportunities. Implemented strategies focused on increasing sales and customer satisfaction.
SEO Manger
Digital Current Formerly Textlinkbrokers
02.2008 - 10.2013
- Managed, trained, motivated associates in dynamic SEO environment.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance in SEO optimization to identify areas of improvement and make necessary adjustments.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with clients through blog enhancements, building quality links, pay per clicks, and conversion rates.
Preschool Teacher
Christ Greenfield Lutheran School
01.2001 - 05.2003
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Addressed behavioral and learning issues with parents and daycare management.
- Assisted and supervised 20-40 children through entire school day.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
Education
Standard Early Childhood Certification - Early Childhood Education
State of Arizona Certification
Phoenix, AZ2003
Associates - General Studies
San Diego Mesa College
San Diego, CA1991
High School Diploma -
Mission Bay High School
San Diego, CA06.1986
Skills
- Coaching, Development, Change Management Skills
- Relationship Building -Associate Morale Management
- Best Practices and Methodologies
- Business Acumen and Strategic Thinking
- Manages Complexity
- Complaint Management - Problem Resolution
- Presentation - Group Facilitation Skill
- Resilient and Resourceful
Timeline
District Human Resources Manager
The Home Depot
10.2019 - Current
Store Manager
The Home Depot
03.2017 - 10.2019
Assistant Store Manager
The Home Depot
10.2013 - 03.2019
SEO Manger
Digital Current Formerly Textlinkbrokers
02.2008 - 10.2013
Preschool Teacher
Christ Greenfield Lutheran School
01.2001 - 05.2003
Standard Early Childhood Certification - Early Childhood Education
State of Arizona Certification
Associates - General Studies
San Diego Mesa College
High School Diploma -
Mission Bay High School
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