Judy Romeo

I started with Norcomm after working 18 in a half years for the city of Chicago Heights Police Department. I dispatch 0100-0800 hrs do EMS,Fire and dispatch 911, and Non-Emergency calls. I also Female prisoner search, work front desk walk-ins, call taking, police reports, vehicle release forms, pay tickets, make copies, work court.

• Improved operations through consistent hard work and dedication
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Oversaw daily operations to ensure high levels of productivity
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
• Received and processed stock into inventory management system

• Questioned callers to determine nature of problems and locations to direct type of response needed.
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
• Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
• Monitored alarm systems and closed-circuit televisions to dispatch appropriate police responses to intrusions and trouble indicated alarms.
• Used Windows 10 / Intercad to track and maintain case incident numbers and logs.
• Entered criminal record checks, driver's license numbers, and warrants into telecommunications systems to fulfill officer requests.
• Reduced risks and emergency response issues by observing public safety field units.
• Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
• Relayed the latest information to first responders via electronic means, telephone calls, and radio responses.
• Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
• Routed calls to police, fire, and ambulance service to meet individual call needs.
• Read system maps and caller information, and documented all details in the system
• Answered calls from the automatic routing system and took basic information from callers.
• Onboarded new temps by entering into windows 10 and setting up in time clock.
• Maintained energy and enthusiasm in a fast-paced environment.
• Created plans and communicated deadlines to ensure projects were completed on time.
• Led projects and analyzed data to identify opportunities for improvement.
• Used InterCad to track and maintain case incident numbers and logs.