Summary
Overview
Work History
Education
Skills
Timeline
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Judy Russell

Centerville

Summary

Shift Lead Supervisor at Walgreens, adept in customer service management and inventory optimization, significantly enhancing client satisfaction and operational efficiency. Leveraged strong leadership and problem-solving skills to mentor staff and streamline processes, demonstrating a commitment to excellence and safety. Proven track record in improving team performance and customer engagement through innovative solutions.

Overview

5
5
years of professional experience

Work History

Shift Lead Supervisor/Inventory Specialist Supervisor

Walgreens
08.2019 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Promoted a positive work environment through open communication and effective conflict resolution strategies.
  • Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
  • Maintained open lines of communication with customers to ensure timely response to inquiries or complaints, fostering loyalty through proactive engagement efforts.
  • Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.
  • Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
  • Ensured compliance with company policies, safety regulations, and industry best practices.
  • Resolved inventory-related issues promptly, minimizing potential negative impacts on customer satisfaction or company profitability.
  • Implemented a barcode scanning system to streamline order picking and improve overall accuracy rates.

Bookbinding

Press Media
03.2017 - 07.2019
  • Consistently met deadlines for completing bookbinding projects, resulting in increased client satisfaction rates.
  • Managed inventory levels of materials needed for bookbinding operations, reducing downtime due to shortages.
  • Assisted in training new employees on various bookbinding techniques and procedures.
  • Championed sustainable practices by utilizing eco-friendly materials whenever possible in the bookbinding process.
  • Adhered to safety guidelines while operating bookbinding equipment, maintaining a safe working environment.

Education

High School Diploma -

Jordan High School
Sandy, Utah
06-1984

Skills

  • Customer service focus
  • Workplace safety
  • Employee training
  • Staff motivation
  • Policy enforcement
  • Sales strategies
  • Decision-making capacity
  • Staff training and development
  • Team motivation
  • Positive attitude
  • Problem-solving
  • Strong verbal and written communication
  • Team leadership
  • Creative problem solving
  • Cash handling
  • Customer service management
  • Training assistance
  • Flexible schedule
  • Shift paperwork completion
  • Inventory counts
  • Assigning work
  • Professional appearance
  • Safety processes and procedures
  • Decision-making
  • Attention to detail
  • Customer service
  • Teamwork
  • Time management
  • Shift leadership
  • OSHA regulations compliance
  • Security procedures adherence

Timeline

Shift Lead Supervisor/Inventory Specialist Supervisor

Walgreens
08.2019 - Current

Bookbinding

Press Media
03.2017 - 07.2019

High School Diploma -

Jordan High School

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Judy Russell