Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Judy Savage

Concord,CA
Judy Savage

Summary

Dedicated Lead Outreach Specialist with a proven track record of engaging and assessing the needs of unhoused individuals to provide housing solutions. Passionate about implementing Housing First principles and delivering effective solutions through collaboration and trauma-informed care. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

14
years of professional experience
1

CPR Certified

1

Mental Health First Aider

Work History

Savage Family Painting & More

Customer Support Technician
12.2024 - Current

Job overview

  • Improved customer satisfaction by promptly addressing and resolving technical issues.
  • Reduced call wait times by efficiently prioritizing support tickets and utilizing time management skills.
  • Managed high-pressure situations calmly when assisting frustrated customers, defusing tensions while providing efficient resolutions.
  • Streamlined troubleshooting processes for quicker resolution times and increased customer satisfaction.
  • Balanced workload effectively across multiple channels such as email, phone calls, live chat, thus maintaining high levels of responsiveness.
  • Maintained comprehensive knowledge of products, enabling prompt assistance for customers experiencing technical difficulties.
  • Conducted regular follow-ups with customers to confirm resolutions were effective and satisfactory.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.

Heluna Health/CORE Homeless Outreach

Lead Outreach Specialist
09.2019 - Current

Job overview

  • Built trust with and assessed the needs of unhoused adults, youth and families
  • Administered intakes, housing assessments, obtain/maintain identifying documents used for permanent housing opportunities
  • Provide short-term clinical case management services with the goal of linking individuals served to a healthy home and stable housing
  • Passionate in my belief for Housing first and meeting individuals where they are at
  • Provided emotional support to peers in crisis situations, demonstrating strong interpersonal and communication skills
  • Developed trust with peers by actively listening and providing nonjudgmental feedback
  • Guided peers in developing skills or strategies to help overcome barriers
  • Consistently provided excellent customer service by promptly addressing inquiries and resolving issues in a professional manner
  • Performed general office duties, such as filing, answering telephones, and handling routine correspondence
  • Utilized strong communication skills when interacting face-to-face or over the phone

Sams Club

Cash Office Associate
10.2014 - 05.2018

Job overview

  • Developed and maintained professional working relationships with customers, co-workers and vendors to build trust and rapport.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Educated staff on strategies for handling difficult customers and challenging situations.

New Hope

Life Group Leader
07.2011 - 08.2013

Job overview

  • Encouraged accountability among peers by establishing an environment of trustworthiness and commitment to personal growth goals.
  • Empowered group members by identifying individual strengths and encouraging leadership roles within the community.

Education

Crossroads high school
Concord, CA

High School Diploma
06.1999

Los Medanos
Pittsburg, CA

Introduction to business
06.2003

Skills

  • Community engagement
  • Relationship building
  • Behavioral Health Knowledge
  • Goal setting
  • Client intakes
  • Microsoft office
  • Verbal and written communication
  • Customer relationship management (CRM)
  • Data entry software
  • Certified in CPR/AED
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Reliability
  • Problem-solving abilities
  • Excellent communication
  • Organizational skills
  • Adaptability and flexibility
  • Decision-making
  • Documentation skills

Certification

  • CPR Certified
  • Mental Health First Aider
  • DEI: An Introduction to Multicultural Care

Timeline

Customer Support Technician

Savage Family Painting & More
12.2024 - Current

Lead Outreach Specialist

Heluna Health/CORE Homeless Outreach
09.2019 - Current

Cash Office Associate

Sams Club
10.2014 - 05.2018

Life Group Leader

New Hope
07.2011 - 08.2013

Crossroads high school

High School Diploma

Los Medanos

Introduction to business

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