Judy Stapleton
Ripley,OH
Summary
Dynamic professional with a proven track record at Jabil, excelling in assembly line productivity and teamwork. Skilled in customer service and active listening, I resolve conflicts effectively while enhancing customer satisfaction. Proficient in Microsoft Excel, I leverage critical thinking to optimize processes and maintain high standards in fast-paced environments.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Assembly Line Worker
Jabil
06.2024 - 03.2025
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
Driver
Instacart/ Doordash
03.2019 - 06.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Customer Service Representative
Prolink Staffing
10.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Columbia High
Lake CitySkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Payment processing
- Call center operations
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
Timeline
Assembly Line Worker
Jabil
06.2024 - 03.2025
Customer Service Representative
Prolink Staffing
10.2021 - 01.2022
Driver
Instacart/ Doordash
03.2019 - 06.2024
High School Diploma -
Columbia High
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