Summary
Overview
Work History
Education
Skills
Timeline
Generic

Judy Therrien

Mechanicville ,NY

Summary

Dynamic Digital Team Lead at Walmart with a proven track record in performance monitoring and conflict resolution. Successfully streamlined communication channels, enhancing collaboration and project outcomes. Adept at coaching and mentoring, fostering a positive work environment while driving operational excellence and employee development. Committed to achieving business goals through effective team leadership.

Overview

2026
2026
years of professional experience

Work History

Digital Team Lead

Walmart
2024 - Current
  • Led team in executing daily operational workflows and ensuring adherence to safety protocols.
  • Coordinated training sessions for new employees, improving onboarding efficiency and knowledge retention.
  • Streamlined communication channels between departments, enhancing collaboration and project outcomes.
  • Monitored team performance and provided constructive feedback to support professional development.
  • Resolved operational issues swiftly, maintaining workflow continuity and minimizing disruptions.
  • Analyzed performance metrics to identify areas for improvement and propose actionable solutions.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Managed up to 80 associates on any given day.

Apprentice Optician

Walmart
2023 - 2024
  • Assisted customers in selecting eyewear based on individual needs and preferences.
  • Conducted routine adjustments and repairs on eyeglasses to ensure proper fit and comfort.
  • Maintained accurate inventory of optical products, ensuring availability for customer service.
  • Educated clients on proper lens care and usage for enhanced satisfaction with products.
  • Collaborated with licensed opticians to support patient consultations and eye examination processes.
  • Streamlined appointment scheduling process to improve efficiency in customer service delivery.
  • Developed strong relationships with clients, fostering a welcoming and informative retail environment.
  • Maintained full compliance with HIPAA standards by keeping patient information confidential and properly managed.
  • Increased sales by presenting customers with a variety of frame styles and lens options tailored to their needs.
  • Built rapport with clients by taking the time to understand their unique visual needs and preferences for eyewear design or functionality.

Small Business Owner

Myself
2012 - 2023
  • Managed daily operations, ensuring efficiency across all business functions.
  • Developed and implemented strategic marketing plans to increase customer engagement.
  • Oversaw financial management, including budgeting and expense tracking.
  • Trained and mentored staff on best practices in customer service and product knowledge.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Designed promotional materials to increase brand awareness in local community.
  • Elevated customer satisfaction, responding promptly to feedback and implementing loyalty program.
  • Managed financial accounts to maintain budget discipline and ensure profitability.
  • Negotiated favorable lease terms for business expansion, securing prime location at reduced cost.

Key Hourly Manager

Chili's Bar and Grill
04.2005 - 08.2010
  • Supervised daily operations, ensuring adherence to company policies and procedures.
  • Coordinated team schedules, optimizing resource allocation for improved workflow efficiency.
  • Implemented training sessions for new staff, enhancing onboarding experience and operational knowledge.

Education

High School Diploma - General Studies

Attleboro High School
Attleboro, MA
06.1993

Skills

  • Attention to detail
  • Customer focus
  • Coaching and mentoring
  • Schedule management
  • Complaint resolution
  • Diversity and inclusion
  • Relationship building
  • Equipment maintenance
  • Staff education and training
  • Complex Problem-solving
  • Team building
  • Verbal and written communication
  • Multitasking
  • Organizational skills

Timeline

Key Hourly Manager

Chili's Bar and Grill
04.2005 - 08.2010

Digital Team Lead

Walmart
2024 - Current

Apprentice Optician

Walmart
2023 - 2024

Small Business Owner

Myself
2012 - 2023

High School Diploma - General Studies

Attleboro High School

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