Judy Thomas
Princeton
Summary
Dedicated individual with a proven track record in delivery and closing operations. Known for strong organizational skills and a commitment to professionalism, driving efficiency and improving client experiences.
Overview
31
31
years of professional experience
Work History
Deliver Specialist
O'Reilly Auto Parts
Lucas, Tx
06.2023 - 03.2026
- Coordinated timely deliveries to ensure customer satisfaction and operational efficiency.
- Managed inventory for accuracy, reducing discrepancies during order fulfillment processes.
- Utilized routing software to optimize delivery routes, enhancing service speed and reliability.
- Collaborated with team members to troubleshoot delivery issues and develop effective solutions.
- Conducted vehicle inspections to maintain safety standards and operational readiness of delivery fleet.
- Implemented process improvements that increased overall delivery efficiency and reduced delays.
- Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
- Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
- Improved delivery efficiency by optimizing routes and utilizing GPS tracking systems.
- Maintained strict adherence to delivery schedules, ensuring punctuality and reliability in meeting customer expectations.
Closing Coordinator/Closing Manager
Ebby Halliday-Donna Nichols, Inc
Richardson, TX
04.1995 - 05.2023
- Coordinated closing processes to ensure timely and accurate transactions.
- Managed communication between clients, agents, and lenders throughout transaction lifecycle.
- Reviewed and verified closing documents for compliance with legal requirements.
- Facilitated problem resolution during closings to enhance client satisfaction and retention.
- Streamlined workflows to improve efficiency in document preparation and distribution.
- Implemented process improvements that reduced errors in closing documentation significantly.
- Improved customer satisfaction by providing timely updates on the status of closings and addressing any concerns or questions promptly.
- Streamlined the closing process for clients by coordinating with multiple parties, including lenders, attorneys, and real estate agents.
- Ensured accuracy in financial calculations and legal requirements, maintaining a thorough understanding of current laws and regulations.
- Expedited closings by managing deadlines efficiently, prioritizing tasks according to necessity and urgency.
- Contributed to the overall success of the team by maintaining a strong sense of professionalism and commitment to high-quality work at all times.
- Collaborated with escrow officers to ensure a smooth closing process, proactively addressing potential roadblocks.
- Provided comprehensive pre-approval support for clients seeking financing solutions, effectively guiding them through lender options before initiating the closing process.
- Enhanced closing efficiency by meticulously reviewing and verifying all documentation related to property transactions.
- Facilitated communication between all involved parties throughout the entire closing process, ensuring transparency and setting clear expectations at each stage.
- Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
- Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
Education
No Degree -
H G Spruce High School
Dallas, TXRealtor License-Ongoing Classes -
Numerous Schools/Colleges
Garland, TXSkills
- Self-motivation and discipline
- Strong organizational skills
- Professionalism and punctuality
- Patience and tolerance
- Safety protocols and procedures
- Safety protocols
- Customer rapport
- Delivery scheduling
- Efficient driving techniques
- Professional appearance
Timeline
Deliver Specialist
O'Reilly Auto Parts
06.2023 - 03.2026
Closing Coordinator/Closing Manager
Ebby Halliday-Donna Nichols, Inc
04.1995 - 05.2023
No Degree -
H G Spruce High School
Realtor License-Ongoing Classes -
Numerous Schools/Colleges