Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Judy Troeller

Combined Locks,WI

Summary

Healthcare professional with a track record of excelling in high-pressure environments, successfully enhancing patient care and satisfaction at Brewster Village. Demonstrated expertise in both emotional support and technical skills, including accurate vital sign documentation, contributing to improved care plan implementation and patient outcomes. Strong communication and time management abilities drive effective collaboration and overall success in patient care.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Brewster Village
Appleton, WI
01.2014 - 01.2025
  • Provided emotional support to patients and families during difficult times.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Collected specimens from patients for laboratory testing purposes.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Transported residents within the facility as needed.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Documented patient care services by charting in designated areas.
  • Facilitated communication between patients, family members, and healthcare professionals.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with admission procedures such as gathering personal data from the patient's chart.
  • Assisted residents with bathing and dressing to promote personal hygiene.

Customer Service Representative

Anderson Windows And Doors
Neenah, WI
02.2010 - 12.2010
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided accurate information about products and services to customers.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Provided exceptional customer service to ensure customer satisfaction.

Education

Certified Nursing Assistant - Nursing Assistant

Fox Valley Technical College
Appleton, WI
10-2013

Skills

  • Calm under pressure
  • Verbal communication
  • Computer skills
  • Time management
  • Customer Engagement
  • Data-Driven Decision Making
  • Detail-Oriented Approach
  • Strong Communication Skills
  • Detail-Oriented Data Input
  • PPE compliance
  • Patient-Centered Care
  • Accurate Vital Sign Documentation
  • Care plan implementation
  • Collecting specimens
  • Infection control procedures
  • Recording vital signs
  • Companionship and emotional support
  • Reliable team player
  • Adaptable
  • Able to lift 50 pounds

Certification

  • Certified Nursing Assistant 358564

References

References available upon request.

Timeline

Certified Nursing Assistant

Brewster Village
01.2014 - 01.2025

Customer Service Representative

Anderson Windows And Doors
02.2010 - 12.2010

Certified Nursing Assistant - Nursing Assistant

Fox Valley Technical College

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Judy Troeller