Judy Weaver

• Track, communicate, process and upload work tasks
• Achieve daily service and productivity standards by preparing and uploading department tasks
• Thorough knowledge of policies and procedures
• Work effectively under deadlines, independently
• Follow written directions and compliance procedures
• Provide superior service to customers.
• Responded proactively and positively to rapid change.
• Increased efficiency and team productivity by promoting operational best practices.
• Mentor co workers in new queues

• Promptly responded to inquiries and requests from customers.
• Assist customers with product questions to facilitate online ordering process.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Billing, adding, editing, or removing Credit Card, ACH, Direct Bill, or Escrow Information, including Loan Number for Homeowners Policies.
• Assisting with making payment arrangements
• Coverage Questions/ Endorsements
• Documents Received/ Documents Requested
• Advise of self-service options
• Good knowledge of multiple task that include:

Motorcycle, homeowners, discounts, manual billing, CA Mileage, Carco, CRU, Driver exclusion, GAP, Special projects/clean ups

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Investigated and resolved customer inquiries and complaints quickly.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Increased efficiency and team productivity by promoting operational best practices.