Judy White

• Received and reviewed electronic tax returns submitted by individuals, businesses, and other entities
• Supported IRS compliance, ensuring 100% consistency with taxpayer information.
• Enter tax data into IRS systems, ensuring high degree of accuracy.
• Streamlined data entry process, increasing efficiency by 15%.

• Spearheaded development and execution of comprehensive website catering to health and welfare of canine companions
• Implemented SEO strategies to optimize visibility and traffic
• Monitored analytics and implemented improvements based on user feedback and performance metrics
• Managed all aspects of website maintenance, including updates and troubleshooting.

• Managed invoice processing and freight damage claims while fulfilling front-office duties as phone receptionist.
• Applied data analysis skills for process optimization.
• Resolved office-related issues, improving overall productivity.
• Managed approximately 30 incoming calls and emails per day from customers.

• Facilitated policy renewals by compiling and reviewing data for underwriting submission, ensuring accuracy and compliance with insurance policies
• Devised targeted strategies, generated transactional records, and extensively initiated client and broker transactions, leveraging Salesforce and Excel.
• Utilized data visualization tools to effectively communicate business insights.

• During this period, I took compassionate leave from professional endeavors to provide primary caregiving support to family during series of significant terminal health challenges.

• Initiated and developed three Microsoft Access databases in Access 2019 – Account Receivables, Credential Activities/Caregiver Status, and Credential Phone Activity.
• Upgrade from spreadsheets to databases Importing/exporting data
• Solved unique and complex problems with broad impact on business.
• Defined periodic extraction and performed formatting of data from multiple sources.
• Enhanced data access by automating report processes, reducing time by 35%.
• Extensive use of MS Excel in building pivot tables and graphs from data pulled.
• Prepared detailed reports on updates to project specifications, progress, identified conflicts, and team activities.
• Collaborated with team to determine application requirement specifications.
• Identified opportunities for process improvement, leading to more efficient development cycle.
• Designed intuitive graphical user interfaces to improve user experience.
• Identified opportunities for process improvement, leading to a more efficient development cycle.
• Increased user satisfaction with application performance by conducting thorough analyses of end-user requirements.
• Stayed current on emerging programming languages and technologies in order to adapt quickly to changing industry trends.

• Initiated and developed three Microsoft Access databases in Access 2019 – Vehicle Maintenance, HR, and Clientele
• Built standardized user menus, data entry forms, report forms, containing many bound and unbound forms, and business logic using custom procedures and functions in VBA code and macros to increase accuracy and consistency of data.
• Lead large, complex projects to achieve key business objectives
• Administrative support to facilitate completion of all organizational mission requirements per needs of Vice President.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Executed record filing system to improve document organization and management.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.

• Implemented strategies to detect and deter theft and fraud, prioritizing customer and associate safety.

• Provided comprehensive administrative support across all facets of business operations within dynamic, growing enterprise.
• Implemented innovative strategies for operational efficiency.

.During this period, compassionate leave from professional responsibilities to provide extensive care for twin sons, who were born prematurely with physical handicaps.

• Their complex medical needs necessitated intensive in-home nursing care and ongoing physical therapy to support development..
• Additionally, major and/or minor surgical procedures were necessitated in their toddler years.
• Collaborated closely with medical professionals to coordinate care, administer treatments, and facilitate recovery.

Spearheaded database project from inception to completion, collaborating closely with clients to ensure alignment with specifications and criteria

• Developed Training and Training Evaluator Database for Human Resources, demonstrating technical writing and effective communication expertise.
• Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
• Delivered comprehensive reports highlighting key trends, patterns, anomalies, presenting findings to senior management for informed decision-making purposes.
• Introduced automated data validation tools, reducing errors by 25%.
• Pioneered integration of predictive analytics, boosting data-driven forecasts.
• Leveraged text, charts and graphs to communicate findings in understandable format.