Judy White
Jacksonville,NC
Summary
Proven customer service expert with a track record of enhancing customer satisfaction and loyalty at Furniture Plus, Inc. Excelled in resolving complaints with empathy, boosting repeat business. Skilled in cash handling and maintaining professionalism under pressure, consistently exceeding performance metrics. Demonstrates reliability and exceptional patience, contributing to positive customer experiences and increased loyalty.
Overview
24
24
years of professional experience
Work History
Customer Service Cashier
Furniture Plus, Inc
08.2018 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
- Collaborated with team members to maintain smooth operations during peak hours.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
Customer Service Representative
Jacksonville Daily News
07.2014 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Tracked customer service cases and updated service software with customer information.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative II
Convergys
10.2000 - 10.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
No Degree - Customer Service
Coastal Carolina Community College
Jacksonville, NC06.2001
High School Diploma -
Haddon Heights High School
Haddon Heights, NJ06.1981
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Customer Complaint Resolution
- Refund handling
Timeline
Customer Service Cashier
Furniture Plus, Inc
08.2018 - Current
Customer Service Representative
Jacksonville Daily News
07.2014 - 01.2024
Customer Service Representative II
Convergys
10.2000 - 10.2005
No Degree - Customer Service
Coastal Carolina Community College
High School Diploma -
Haddon Heights High School