Judy Williams
Redding,CA
Summary
Proven Office Manager with a track record of enhancing operational efficiency at Sleepy Hollow Pet Memorial Park & Cremation. Excelled in bookkeeping and fostering strong customer relations, driving performance improvement through effective team coaching. Skilled in relationship building, ensuring high standards of service and compliance with banking regulations at Sierra Central Credit Union.
Overview
25
25
years of professional experience
Work History
Office Manager
Sleepy Hollow Pet Memorial Park & Cremation
Anderson, CA
08.2009 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained filing system for records, correspondence and other documents.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Maintained high standards of customer service.
Branch Operations Manager
Sierra Central Credit Union
Redding, CA
03.2000 - 10.2008
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Resolved customer complaints in a timely manner.
- Supervised daily activities of tellers, loan officers, and other personnel.
- Planned work schedules to maintain adequate staffing levels.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Ensured compliance with banking regulations and policies.
- Managed inventory levels of cash, supplies, and other resources.
Education
Certificate - Accounting And Bookkeepinmg
Shasta College
Redding, CA06-2009
Skills
- Office management
- Billing
- Bookkeeping
- Relationship building
- Customer relations
- Clear oral/written communication
Timeline
Office Manager
Sleepy Hollow Pet Memorial Park & Cremation
08.2009 - Current
Branch Operations Manager
Sierra Central Credit Union
03.2000 - 10.2008
Certificate - Accounting And Bookkeepinmg
Shasta College
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