Judy Wilson
Aberdeen,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Office Assistant, Casual Part Time
Crumpler Funeral Home
06.2020 - Current
- Maintained facility cleanliness, ensuring a welcoming environment.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Developed strong relationships within the community through outreach initiatives and networking events.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Receptionist
Affordable Dentures & Implants
Rockingham, NC
10.2020 - 11.2023
- Demonstrated strong multitasking abilities while managing numerous tasks.
- Facilitated clear communication between staff members by distributing memos and announcements.
- Maintained a welcoming environment for visitors with a clean, organized reception area and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Collected payments, processed transactions and updated relevant records.
- Reduced wait times for callers through prompt answering of multiline phones.
Receptionist
Dr. Mathew Goodrich, DDS
Southern Pines, NC
09.2018 - 11.2020
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Receptionist
Lane & Associates
02.2017 - 09.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Resolved customer problems and complaints.
- Assisted with onboarding new clients and securing paperwork completion.
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes
- Handled claims processing efficiently, expediting settlements in a timely manner for satisfied clients
Dental Assistant/Receptionist
Dr. Robert Horton, DDS
Pinehurst, NC
10.2015 - 09.2017
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Handled cash transactions and maintained sales and payments records accurately.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
Education
Dental Assisting Certification
Fayetteville Technical Community College
Fayetteville, NC06.1980
High School Diploma -
Pinecrest High School Graduate
Pinehurst, NC06.1978
Skills
- Billing and Invoicing
- Records Maintenance
- Payment Processing
- Courteous and Professional
- Telephone skills
- Organization skills
- Time Management
- Problem-solving abilities
- Excellent Communication
- Punctual and Reliable
- Self Motivation
References
- Alan Holmes 910-639-8547
- Dr. Madi Alassadi, 704-779-9432
- Neah Moore 910-606-2177
Timeline
Receptionist
Affordable Dentures & Implants
10.2020 - 11.2023
Office Assistant, Casual Part Time
Crumpler Funeral Home
06.2020 - Current
Receptionist
Dr. Mathew Goodrich, DDS
09.2018 - 11.2020
Receptionist
Lane & Associates
02.2017 - 09.2018
Dental Assistant/Receptionist
Dr. Robert Horton, DDS
10.2015 - 09.2017
Dental Assisting Certification
Fayetteville Technical Community College
High School Diploma -
Pinecrest High School Graduate
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