Judy Wilson
Aberdeen,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Office Assistant, Casual Part Time
Crumpler Funeral Home
Pinebluff, NC
06.2020 - Current
- Maintained facility cleanliness, ensuring a welcoming environment.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Developed strong relationships within the community through outreach initiatives and networking events.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Receptionist
Affordable Dentures & Implants
Rockingham, NC
10.2020 - 11.2023
- Demonstrated strong multitasking abilities while managing numerous tasks.
- Facilitated clear communication between staff members by distributing memos and announcements.
- Maintained a welcoming environment for visitors with a clean, organized reception area and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Collected payments, processed transactions and updated relevant records.
- Reduced wait times for callers through prompt answering of multiline phones.
Receptionist
Dr. Mathew Goodrich, DDS
Southern Pines, NC
09.2018 - 11.2020
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Receptionist
Lane & Associates
Pinehurst, NC
02.2017 - 09.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Resolved customer problems and complaints.
- Assisted with onboarding new clients and securing paperwork completion.
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes
- Handled claims processing efficiently, expediting settlements in a timely manner for satisfied clients
Dental Assistant/Receptionist
Dr. Robert Horton, DDS
Pinehurst, NC
10.2015 - 09.2017
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Handled cash transactions and maintained sales and payments records accurately.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
Education
Dental Assisting Certification
Fayetteville Technical Community College
Fayetteville, NC06.1980
High School Diploma -
Pinecrest High School Graduate
Pinehurst, NC06.1978
Skills
- Billing and Invoicing
- Records Maintenance
- Payment Processing
- Courteous and Professional
- Telephone skills
- Organization skills
- Time Management
- Problem-solving abilities
- Excellent Communication
- Punctual and Reliable
- Self Motivation
References
- Alan Holmes 910-639-8547
- Dr. Madi Alassadi, 704-779-9432
- Neah Moore 910-606-2177
Timeline
Receptionist
Affordable Dentures & Implants
10.2020 - 11.2023
Office Assistant, Casual Part Time
Crumpler Funeral Home
06.2020 - Current
Receptionist
Dr. Mathew Goodrich, DDS
09.2018 - 11.2020
Receptionist
Lane & Associates
02.2017 - 09.2018
Dental Assistant/Receptionist
Dr. Robert Horton, DDS
10.2015 - 09.2017
Dental Assisting Certification
Fayetteville Technical Community College
High School Diploma -
Pinecrest High School Graduate