Judy Winkel
Sioux City
Summary
Dynamic professional with a strong work ethic and integrity, experienced in customer service at MCI Telecommunications. Proven ability to enhance customer satisfaction through effective issue resolution and training initiatives. Skilled in developing tailored solutions and streamlining processes, ensuring operational efficiency while providing compassionate support as a Home Care Provider.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier
Kwikstar
06.2025 - 12.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted customers with product inquiries and store promotions.
- Ensured cleanliness and organization of checkout area to enhance customer experience.
Home Care Provider
Letha Johnson
11.2023 - 05.2024
- Provided compassionate personal care and support to clients in daily living activities.
- Assisted clients with medication management and adherence to prescribed health plans.
- Developed tailored care plans based on individual client needs and preferences.
- Monitored client health status, reporting changes to family members and healthcare providers.
Agent
MCI Telecommunications
05.2018 - 02.2023
- Managed customer inquiries and resolved issues efficiently, enhancing overall customer satisfaction.
- Assisted in training new agents on telecommunications systems and service protocols, fostering a knowledgeable team environment.
- Developed strategies to streamline call handling processes, improving response times and operational efficiency.
- Analyzed customer feedback to identify trends, proposing actionable insights for service improvement initiatives.
Education
High School Diploma -
Sioux City East High School
Sioux City Iowa05-1975
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
Certification
- [Area of certification], [Company Name] - [Timeframe]
- CM - Certified Manager Certification
Timeline
Cashier
Kwikstar
06.2025 - 12.2025
Home Care Provider
Letha Johnson
11.2023 - 05.2024
Agent
MCI Telecommunications
05.2018 - 02.2023
High School Diploma -
Sioux City East High School