Summary
Overview
Work History
Education
Skills
Proficiency Skills
Certifications Training
Timeline
Generic

Judy Wright

Douglassville

Summary

Experienced in office-based products and adept at navigating purchasing department intricacies. Skilled in establishing strong customer relationships and upholding organizational standards. Possess unique problem-solving abilities for tackling complex challenges. Well-versed in all aspects of the purchasing department, from entry-level to higher-level roles. Thrive in fast-paced environments, consistently demonstrating efficient and effective work.

Overview

32
32
years of professional experience

Work History

Transportation Specialist and Scheduler

AMERICOLD LOGISTICS
07.2014 - Current
  • Track & trace loads
  • Communicate with internal & external customers
  • Review open & close reports (9 reports Document any changes with the loads Email or Fax internal or external customers BOL)
  • Handle customer special request
  • Team Player Research and report issues regarding the company's goal 27% of picking errors and missing items to leadership
  • Input & provide information to driver's
  • Answering internal and external customer calls
  • Order entry/manage customer reports/order printing

Quality Lead/Vendor Compliance Rep/IC

STAPLES
09.2010 - 09.2013
  • Evaluated open orders report, researched problems to determine the best solution to satisfy customer's request
  • Increase customer satisfaction by 15% above the goal
  • Research and report issues regarding the company's goal 27% of picking errors and missing items to leadership
  • Work closely with transportation to follow company procedure to ensure the customer orders are correct the first time
  • This process help keep the Cargo Loss under 6%
  • Communicate with members of different shifts to help resolve issues that could prevent the customer Perfect Order
  • Reduce damage merchandise percentage from 38% to 18% by revaluated the way we stocked, delivered and what carrier was used
  • Analyzed reports daily to indentify redeliveries and will call
  • Use report to develop a plan to reduce redeliveries resulting in cost saving
  • Stop production if serious product defects are present
  • Monitor and report temperature of product as well dated goods
  • Cycle counted bin locations
  • Use computers to organize and locate inventory, and operate spreadsheet
  • Work closely with vendors to obtain and develop desired products
  • Entering customer account information renewal/removal Assign dock doors to inbound drivers
  • Obtain receiving documents from drivers
  • Obtain receiving labels from receiving clerk
  • Complete receiving documents by checking Bill of Lading against product making corrections before receiving
  • Ensure pallet is within vendors compliance shipping code
  • Communicate proper product staging
  • Verify item number and UPC on each inbound item against receiving document
  • Ensure inbound products meet quality and packing standards
  • Place receiving labels on pallets
  • Identify and note items that do not match receiving documents
  • Report any driver concerns or infractions
  • Notify Supervisor or unusual circumstances
  • Process bills of lading; recording damage and shorted product following the proper procedures in recording such damages and shortages
  • Communicate any and all OS&D occurrences to Logistics in a timely manner
  • Complete and sign paperwork and turn it in to be received
  • Adhere to company safety policies and procedures
  • Handle product to minimize damage
  • Report damage of merchandise or equipment when observed
  • Assist in clean-up of the facility
  • Must maintain attendance standards as set by the company
  • Assist other warehouse functions when requested or required
  • Verify receiving documents accuracy
  • Assists in solving inventory variances and mis-ship to other FC's
  • Communicate availability on product to customer internal/external
  • Research and resolve any issues in receiving department
  • Assist in any other department if needed

Returns Lead/Shipping & Receiving

STAPLES
05.2005 - 09.2010
  • Process customer returns orders in a timely manner
  • Evaluated the condition of merchandise to determine credit base
  • Manage department hours to ensure employees work the required hours
  • Evaluated open orders report, researched problems to determine the best solution to satisfy customer's request
  • Sort merchandise before loading and unloading
  • Attach identifying tags to containers or mark them with identifying information
  • Coordinated pick up of damage or incorrect product with vendors
  • Entering customer account information to ensure accuracy before credit is issued
  • Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using pallet jacks, or other equipment
  • Validated load inventory according to invoice for accuracy
  • Prepare Bill Of Lading, or shipping orders to ensure the carrier is in and out for next pick up
  • Cross trained new hires on all department positions in order to ensure department maintained qualified associates
  • Examine shipment contents and compare with records such as manifest, invoices, or orders to verify accuracy
  • Determine best shipping methods, routes, or rates for materials to be shipped
  • Record shipment data, such as weight, charges, damages or discrepancies for recordkeeping purpose
  • Confer or correspond with establishment representatives to rectify problems, such as damages, or nonconformance to specifications

Customer Service

Corporate Express
05.2003 - 05.2005
  • Work with internal customer to assure external customer receive service level 100%
  • Maintain customer accounts acquisitions for current and or old information
  • Handle prestige accounts
  • Ready to serve in a fast pace environment
  • Confer with customers to provide information about products or services to take, enter orders, setup accounts
  • Complete contracts forms, make changes to customer records to ensure route codes and address is correct for delivery
  • Track deliveries for shipment progress
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays
  • Check inventory records to determine availability of requested merchandise
  • Receive and respond to customer complaints
  • Monitor special orders to ensure that instructions are followed, deadlines are met, and schedules are maintained for delivery
  • Trained new hires to perform duties as necessary to meet deadlines
  • Assist internal customers with information as needed concerning customer or merchandise
  • Analyzed any open orders reports for issues
  • Work with vendors on new or discontinue items
  • Handling inbound/outbound calls 120+
  • Entering customer orders phone/via fax or email

Senior Buyer

Corporate Express
06.1994 - 05.2003
  • Expedited all orders from major suppliers resulting in reduced back orders and savings on shipping cost
  • Evaluated open orders report, researched problems to determine the best solution to satisfy customer's request
  • Coordinated pick up for customer's urgent request in order to ensure customer received items in a timely manner
  • Cross trained new hires on all department positions in order to ensure department maintained qualified personnel to perform all job functions
  • Researched market to ensure customer receives the best price on products and performed quality assurance on all items received
  • Worked with vendors to expedite special orders requested by customers
  • Responded to Sales and Customer Service Representatives request for product and vendor information in order to finalize decisions
  • Authorize payment of invoices or return of merchandise
  • Coordinate with IC for processing or resale of purchased products
  • Assure all workers engaged in how to properly cut, transport, stort and shipping the products is done

Order Fulfillment

Corporate Express
08.1993 - 06.1994
  • Read orders to ensure sizes, colors, catalog numbers and quantities of merchandise matched orders
  • This reduced reorders and back orders
  • Compute prices of items or groups of items to ensure stock is available and price is quoted
  • Maintained records of customer orders to mitigate any concerns by the customer
  • Replenish stock in order to maintain a constant flow of fulfilling customer's orders

Education

High School -

Harper High School
Atlanta, GA
01.1985

Skills

  • Food and Safety Audit
  • AS400
  • PKMS
  • TMS
  • Oracle
  • UPS (World Ship)
  • SAP
  • Word, Excel and Outlook

Proficiency Skills

  • Food and Safety Audit
  • AS400
  • PKMS
  • TMS
  • Oracle
  • UPS (World Ship)

Certifications Training

  • Microsoft Outlook
  • Microsoft Excel
  • Safety Training
  • CPR Training
  • Equipment Certification Training

Timeline

Transportation Specialist and Scheduler

AMERICOLD LOGISTICS
07.2014 - Current

Quality Lead/Vendor Compliance Rep/IC

STAPLES
09.2010 - 09.2013

Returns Lead/Shipping & Receiving

STAPLES
05.2005 - 09.2010

Customer Service

Corporate Express
05.2003 - 05.2005

Senior Buyer

Corporate Express
06.1994 - 05.2003

Order Fulfillment

Corporate Express
08.1993 - 06.1994

High School -

Harper High School

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Judy Wright