Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Judy Zhang

Fiddletown,CA

Summary

Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling. Attentive retail professional brings 30 years of experience in managing highly effective teams and creating atmosphere of teamwork and growth to drive company success. People- and service-oriented leader with positive attitude and remarkable work ethic. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Key Holder

Montblanc
01.2022 - 08.2022
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Streamlined opening and closing procedures as integral member of store staff.

Salesperson

Michael Kors
01.2017 - 05.2017
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Improved customer service and telecommunication skills to build lasting relationships.
  • Provided product benefits and advantages and discussed pricing with interested parties.

Education

Master of Science - Biochemistry

Okayama University
1 Chome-1-1 Tsushimanaka Kita Ward, Okayama, Japan
04.2001

Skills

  • Store Opening and Closing
  • Inventory Monitoring
  • Endurance Building
  • Speaking
  • Google Docs
  • Product Demonstration
  • Customer Service

Languages

Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Japanese
Full Professional

Timeline

Key Holder

Montblanc
01.2022 - 08.2022

Salesperson

Michael Kors
01.2017 - 05.2017

Master of Science - Biochemistry

Okayama University
Judy Zhang