Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Judy Andrea Mira Arteaga

Milwaukee,WI

Summary

Dynamic professional eager to obtain new knowledge starting a new work stage in a different country, I want to find the opportunity to belong to companies or work teams where I can develop my skills and contribute knowledge to improve and build.

Overview

20
20
years of professional experience
1
1
Certification

Work History

PAINTER AND CLEANING

P2 Development
08.2023 - Current

My responsibilities are to give the final finishes to de houses after it is built to deliver them to the new residents. Both in painting and preparation as well as in cleaning.

coordinate whit my work team the logistics of each week and to complete the project in less time.

  • Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
  • Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
  • Evaluated completed work for quality and adherence to standards and client requirements.

Manager

VITA PULPA
01.2020 - 11.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Defined clear targets and objectives and communicated to other team members.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Real Estate Agent

12.2014 - 09.2019
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Prepared and presented contracts and other legal documents to clients.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Maintained up-to-date knowledge on local zoning regulations, providing valuable insights to both buyers and sellers throughout transactions.
  • Exceeded annual sales goals by implementing effective time management strategies and prioritizing tasks accordingly.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Advertised client properties through websites, social media, and real estate guides.
  • Communicated with clients to understand property needs and preferences.

Director of Human Resources

01.2009 - 02.2014
  • Structured compensation and benefits according to market conditions and budget demands.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
  • Maintained "open door" policy to encourage employee communications and resolution of issues.
  • Created succession planning strategies to ensure leadership continuity and long-term success.
  • Mitigated risk exposure through diligent workplace safety practices and proactive policy enforcement.
  • Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
  • Improved employee retention by implementing strategic HR initiatives and conducting regular staff evaluations.
  • Coordinated professional development programs that resulted in enhanced employee skills, boosting internal promotions.
  • Increased employee engagement with open communication channels and regular feedback opportunities.

Sales Agent

12.2007 - 12.2008
  • Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Assisted call-in customers with questions and orders.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
  • Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.

Banking Officer

09.2004 - 08.2007
  • Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
  • Actively worked to build branch credibility and develop relationships to increase community and industry visibility and overall profitability.
  • Developed strategies to grow client base and implemented appropriate sales plans to target prospective customers.
  • Played a critical role in driving successful audit results through diligent record-keeping practices.
  • Increased customer satisfaction by providing timely and accurate banking services.
  • Provided exceptional customer service, resulting in a high retention rate among existing clients.
  • Analyzed market trends to inform strategic decision-making related to product offerings and pricing strategies.
  • Resolved complex customer issues efficiently, ensuring a positive experience for all parties involved.
  • Collaborated with compliance department to eliminate procedural errors and margin breaks.
  • Worked closely with colleagues in other departments to ensure seamless delivery of integrated financial solutions for customers.
  • Assisted clients with various banking needs including account openings, loan applications, and financial planning advice.
  • Identified opportunities for process improvement, implementing changes that led to increased productivity and cost savings.
  • Supervised branch operations and made continuous improvements in each area.
  • Met with clients to generate new business and negotiate contracts.

Education

Bachelor of Realtor -

LA LONJA
Medellin, CO
08-2017

Graduate Certificate - Public Relations

EAFIT
Medellin, CO
11-2011

Bachelor of Foreign Trade - Foreign Commerce

ESUMER
Medellin, CO
11-2007

High School Diploma -

TERESIANO
Medellin, CO
12-2002

Skills

  • Effective communication
  • Teamwork
  • Adapting to change and continuous learning
  • Proactive
  • Empathy and emotional intelligence
  • Time management and task planning
  • Results oriented and critical Thinking
  • Discipline

Certification

  • Customer support
  • Business etiquette and protocol
  • Generic competencies
  • Marketing
  • Tariff Practice and Research
  • Control of documents and records
  • Comprehensive advice for travel and tourism agencies


Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

PAINTER AND CLEANING

P2 Development
08.2023 - Current

Manager

VITA PULPA
01.2020 - 11.2022

Real Estate Agent

12.2014 - 09.2019

Director of Human Resources

01.2009 - 02.2014

Sales Agent

12.2007 - 12.2008

Banking Officer

09.2004 - 08.2007

Bachelor of Realtor -

LA LONJA

Graduate Certificate - Public Relations

EAFIT

Bachelor of Foreign Trade - Foreign Commerce

ESUMER

High School Diploma -

TERESIANO
Judy Andrea Mira Arteaga