Judy Ann Ilaga
'Ewa Beach,HI
Summary
Proven leader and efficient Assistant Manager at Kahala Hotel And Resort, excelling in staff supervision and customer relations. Enhanced store operations, achieving a significant reduction in cash discrepancies. Cultivated a team-oriented environment, boosting performance through effective employee scheduling and motivation. Demonstrates comprehensive product and service knowledge, ensuring exceptional service standards.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Kahala Hotel And Resort
05.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Housekeeping Supervisor
Courtyard by Marriot Waikiki
05.2023 - 06.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Housekeeper
Twin Fin Waikiki
05.2022 - 05.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Dental Assistant
Kapolei Keiki Dental
02.2021 - 05.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Sales Associate
ABC Stores
07.2020 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Computer Technology - Computer And Information Sciences
University of Saint Louis
Tuguegarao City, Cagayan Philippines04.2015
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Employee Scheduling
- Workload Management
Timeline
Assistant Manager
Kahala Hotel And Resort
05.2023 - Current
Housekeeping Supervisor
Courtyard by Marriot Waikiki
05.2023 - 06.2023
Housekeeper
Twin Fin Waikiki
05.2022 - 05.2023
Dental Assistant
Kapolei Keiki Dental
02.2021 - 05.2022
Sales Associate
ABC Stores
07.2020 - 02.2021
Associate of Computer Technology - Computer And Information Sciences
University of Saint Louis
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