Developed and maintained relationships with clients to ensure customer satisfaction.
Assisted customers in selecting the right life insurance coverage for their needs.
Conducted market research to identify potential new products and services.
Provided personalized service to clients by phone, email, or in-person meetings.
Educated clients on various types of life insurance policies available in the market.
Attended educational seminars and conferences to stay up-to-date on industry trends.
Advised clients on the tax implications of their investments and purchases.
Prepared quotes for prospective customers based on their individual needs.
Reviewed existing contracts to make sure they are compliant with state regulations.
Evaluated current financial situation of clients before recommending any policy changes.
Calculated premiums and established payment methods.
Debt Consultant
FedPro
Los Angeles, CA
03.2022 - 01.2023
Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt
Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions or payment plans
Interviewed clients by telephone or in-person to gather financial information
Calculated clients' available monthly income to meet debt obligations
Answered numerous customer communications per day via telephone, email and web chat
Assessed individual client situations and made targeted recommendations for products and services to resolve specific situations
Produced budget tools, educational support and referrals for clients.
Retail Sales Associate
Nordstrom
Los Angeles, CA
07.2021 - 03.2022
Cleaned shelves, counters, and tables
Placed special orders or called other stores to find desired items
Watched for and recognized security risks and thefts and knew how to prevent or handle these situations
Inventoried stock and requisitioned new stock
Exchanged merchandise for customers and accepted returns
Ticketed, arranged, and displayed merchandise to promote sales
Demonstrated use or operation of merchandise
Described merchandise and explained use, operation, and care of merchandise to customers
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
Answered questions regarding the store and its merchandise
Prepared merchandise for purchase or rental
Computed sales prices, total purchases, and received and processed cash or credit payment
Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires
Greeted customers and ascertained what each customer wants or needs.
Nanny/Babysitter
Oak Park, IL
Oak Park, IL
08.2017 - 03.2020
Performed housekeeping and cleaning duties related to children's care
Kept records of play, meal schedules, and bill payment
Helped develop or monitor family schedule
Supervised and assisted with homework
Transported children to schools, social outings, and medical appointments
Organized and conducted age-appropriate recreational activities, such as games, arts and crafts, sports, walks, and play dates
Met regularly with parents to discuss children's activities and development
Observed children's behavior for irregularities, took temperature, transported children to doctor, or administered medications, as directed, to maintain children's health
Taught and performed age-appropriate activities, such as lap play, reading, and arts and crafts, to encourage intellectual development of children
Instructed children in safe behavior, such as seeking adult assistance when crossing the street and avoiding contact or play with unsafe objects
Helped prepare and serve nutritionally balanced meals and snacks for children
Instructed and assisted children in the development of health and personal habits, such as eating, resting, and toilet behavior
Removed hazards and developed appropriate boundaries and rules to create a safe environment for children.
Retail Sales Associate
Nordstrom
Oak Brook, IL
07.2015 - 07.2017
Cleaned shelves, counters, and tables
Placed special orders or called other stores to find desired items
Watched for and recognized security risks and thefts and knew how to prevent or handle these situations
Inventoried stock and requisitioned new stock
Exchanged merchandise for customers and accepted returns
Ticketed, arranged, and displayed merchandise to promote sales
Demonstrated use or operation of merchandise
Described merchandise and explained use, operation, and care of merchandise to customers
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
Answered questions regarding the store and its merchandise
Prepared merchandise for purchase or rental
Computed sales prices, total purchases, and received and processed cash or credit payment
Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires
Greeted customers and ascertained what each customer wants or needs.
Server/Hostess
Noodles Pho U
Bolingbrook, IL
01.2014 - 01.2015
Took orders from patrons for food and beverages
Collected payments from customers
Wrote patrons' food orders on order slips, memorized orders, or entered orders into computers for transmittal to kitchen staff
Presented menus to patrons and answered questions about menu items, making recommendations upon request
Served food or beverages to patrons
Accomplished hostess responsibilities by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
Retail Sales Associate
Macy's
Aurora, IL
10.2014 - 12.2014
Cleaned shelves, counters, and tables
Placed special orders or called other stores to find desired items
Watched for and recognized security risks and thefts and knew how to prevent or handle these situations
Inventoried stock and requisitioned new stock
Exchanged merchandise for customers and accepted returns
Ticketed, arranged, and displayed merchandise to promote sales
Demonstrated use or operation of merchandise
Described merchandise and explained use, operation, and care of merchandise to customers
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
Answered questions regarding the store and its merchandise
Prepared merchandise for purchase or rental
Computed sales prices, total purchases, and received and processed cash or credit payment
Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires
Greeted customers and ascertained what each customer wants or needs.
Donation Attendant
Goodwill Industries
Bolingbrook, IL
01.2013 - 01.2013
Greeted donors and assisted with donation drop-offs
Identified high-quality items to be sold
Prepared donation receipts to donors
Sorted donations to proper categories as determined by Store Manager and Department Manager
Prepared rejected goods for disposal as assigned
Maintained a neat, safe, organized and clean assigned workspace at all times.
Education
Associate of Arts - Accounting
College of DuPage
Glen Ellyn, IL
07-2021
High school diploma -
Bolingbrook High School
06.2013
Skills
Nannying
Two years' experience as a lead directing a team of 10, providing strategic and dynamic leadership
Well-versed in Point of Sale (POS) for tendering cash, returns, exchanges, store credits/gift cards etc
Several years of Microsoft Office knowledge and use, intermediate Microsoft Excel, Outlook, Word and PowerPoint user
Superb organizational skills, including precise attention to detail while multi-tasking under tight deadlines