Summary
Overview
Work History
Education
Skills
Timeline
Generic

Judy Duff

Hyden,KY

Summary

Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor.

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Knowledgeable Receptionist skilled in administrative support and customer service. Brings 4 years of experience managing fast-paced front desk operations. Energetic and personable team player with strong planning and communication abilities.

Results-driven receptionist excels in fast-paced office environments, client relations and conflict resolution. Knowledgeable in terminology, products and services common to office work. Top-performing professional dedicated to meeting and exceeding expectations.

Attentive Receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with2 years of hands-on experience in administrative roles.

Focused Receptionist with 2 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.

Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature, and proactive approach to solving problems and managing conflict.

Overview

19
19
years of professional experience

Work History

Cashier/Front Desk Receptionist

Blessed Kreations
10.2023 - 07.2024
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in store front.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Set up new sales displays each week with fresh merchandise.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Greeted guests at front desk and engaged in pleasant conversations.

Inbound Call Agent/ Government IRS

Senture
09.2022 - 01.2023
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Responded to customer calls and emails to answer questions about products and services.
  • Compiled status and performance reports for team leaders to address company strengths and weaknesses.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.
  • Overcame objections using friendly, persuasive strategies.

Receptionist

APT Fitness Gym
10.2021 - 10.2023
  • Scheduled and confirmed appointments.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Pulled and organized requested documentation.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Welcomed large volume of guests and improved overall customer service.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Input customer data into reservation systems and updated to reflect room changes.

Child Caregiver

Care-A-Lot Daycare
04.2010 - 06.2012
  • Enforced rules to teach good manners and maintain safe environment.
  • Cared for children ages 6 weeks to 6 years old.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Secured indoor and outdoor premises to protect children.
  • Organized and planned age-appropriate reading, crafts and music lessons.
  • Communicated with children's parents or guardians about daily activities, behaviors and related issues.
  • Employed positive guidance strategies to encourage children and improve behavior.
  • Developed and implemented lesson plans and activities for children of various ages.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Maintained safe, healthy and comfortable childcare environment.
  • Protected children from harm by monitoring environments and eliminating safety hazards.
  • Helped children make positive behavior choices by moderating interactions and modeling appropriate behaviors.
  • Read stories to children to promote literacy skills.
  • Assisted childcare team members in task completion and classroom management.
  • Participated in professional development learning opportunities to increase knowledge.

File Clerk

Perry county health dept.
06.2008 - 08.2009
  • Reviewed files to check for complete and accurate information.
  • Scanned and filed forms, reports, correspondence and receipts.
  • Retrieved requested files and delivered to appropriate personnel.
  • Destroyed outdated and protected information in digital and physical formats.
  • Pulled files for staff, management and third-party requests.

Cashier

Save A Lot
08.2007 - 06.2008
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Answered customer questions, provided store information and directed customers to designated store areas.
  • Processed refunds for worn, damaged and broken merchandise.
  • Directed cleaning, trash removal and sanitation procedures to keep aisles and register area organized.

Sewing Machine Operator

Sewing factor
05.2005 - 12.2006
  • Threaded sewing machines and changed needles while maintaining optimal safety procedures to prevent accidents and delays.
  • Promoted maximum efficiency by keeping work spaces clean and well-organized.
  • Measured pieces and completed accurate cuts to prevent materials waste.
  • Customized standardized pieces to meet individual customer demands.
  • Monitored machines, diagnosed problems and performed basic corrections to keep equipment operational during shifts.
  • Used industrial machinery, tools and templates to complete high-quality sewing work.

Education

High School Diploma -

Belford High School
03.2010

Skills

  • Organization and Efficiency
  • Business Operations Understanding
  • Office Equipment Operations
  • Call Answering and Routing
  • Multi-Line Telephone Skills
  • Recordkeeping and Bookkeeping
  • Verbal and Written Communication
  • Customer Complaint Resolution
  • Administrative Support
  • Customer Service
  • Creative Problem Solving
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Cash Handling
  • Payment Collection
  • Early Childhood Development
  • Behavior Modeling
  • Care Planning

Timeline

Cashier/Front Desk Receptionist

Blessed Kreations
10.2023 - 07.2024

Inbound Call Agent/ Government IRS

Senture
09.2022 - 01.2023

Receptionist

APT Fitness Gym
10.2021 - 10.2023

Child Caregiver

Care-A-Lot Daycare
04.2010 - 06.2012

File Clerk

Perry county health dept.
06.2008 - 08.2009

Cashier

Save A Lot
08.2007 - 06.2008

Sewing Machine Operator

Sewing factor
05.2005 - 12.2006

High School Diploma -

Belford High School
Judy Duff