Judyi Smith
Antioch,TN
Summary
Results-oriented Program Assistant with six years of experience coordinating administrative procedures, office management, data analytics, financial operations, and compliance management. Specializing in streamlining processes for optimal efficiency. Strong management of evolving priorities in high-stress situations within a fast-paced environment. Versatile communication skills, adept at facilitating collaboration among multi-disciplinary teams. Notable for the problem-solving approach that has positively impacted past work environments by enhancing operational effectiveness.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Program Assistant
Middle Tennessee State University
Murfreesboro, Tennessee
08.2022 - Current
- Created comprehensive, detailed records of program activities, data collection, and evaluation results of clinical rotations.
- Developed strategies for program improvement to enhance the operational efficiency of Physicians' Assistant training.
- Created a new data management collections system, in collaboration with the Director, to improve compliance with the National Commission on Certification of Physician Assistants (Certifying Body).
- Coordinated verification checks and are capable of meeting the learning objectives of available preceptors to ensure compliance with the certifying body for each upcoming clinical rotation for each student.
- Ensuring locations are equipped for students and in compliance with accreditation requirements.
- Constructed evaluations, invoices, and various forms to assist in successful program accreditation by the Accreditation Review Commission on Education for Physician Assistants.
- Multi-disciplinary collaboration and budget management of Preceptor funding, ensures that contracts and timely payment of service providers are completed in accordance with regulatory standards.
- Piloted new system to ensure the accuracy of all imperative compliance procedures and paperwork is completed in a timely fashion.
Graduate Intern
Rutherford County Health Department
Murfreesboro, Tennessee
08.2023 - 12.2023
- Ensure accuracy in the data record-keeping of the Health Department.
- Providing accurate information to the Assistant Director of patient data compilations.
- Create dashboards that display the past and present performance of the Health Department.
- Provided administrative support for various departments, including data entry and filing.
- Created presentations using Microsoft Office Suite tools to present findings to senior management.
- Researched industry-specific topics related to company initiatives.
- Performed data analysis using Excel spreadsheets for reporting purposes.
Operations Analyst
Sompo International
Mt. Juliet, Tennessee
10.2021 - 07.2022
- Processed general indemnity agreements, submissions, Smith Manus, and Global Surety
- Organized and ensured the accuracy of files
- Ensured effective and efficient communication with Underwriter.
- Analyzed and documented existing business processes to identify inefficiencies and recommend process improvements.
- Evaluated vendor contracts for compliance with corporate policies and negotiated favorable terms where necessary.
- Collaborated with internal stakeholders to identify areas of improvement within operational systems.
- Identified areas of risk exposure related to operations activities and developed mitigation strategies.
Student Food Service Associate
Aramark
Murfreesboro, Tennessee
02.2018 - 03.2021
- Managed cash/credit payments while maintaining an accurate cash register balance.
- Communicated effectively with kitchen staff regarding daily tasks and order requests.
- Acquired new skills to support the team and further accommodate customer needs.
- Monitored inventory to keep an adequate stock of food items and supplies.
- Provided customer service to guests by taking orders, answering questions, and addressing complaints.
- Trained new hires on proper sanitation protocols and safe handling of kitchen tools.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Office Assistant
Water and Sewerage Corporation
Nassau, Bahamas
05.2018 - 06.2019
- Maintained confidentiality of sensitive information and documents.
- Reviewed invoices for discrepancies and resolved issues in a timely manner.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports, and maintaining records.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Maintained an organized filing system of paper documents and electronic files.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
Office Assistant
Sandals Royal Bahamian Resort
Nassau, Bahamas
12.2018 - 02.2019
- Assisted with preparing and editing company correspondence and presentations.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Troubleshot office equipment, computer hardware and software issues.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Maintain accuracy and confidentiality of employee information.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
Education
Master of Science - Health Care Informatics
Middle Tennessee State University
BBA - Finance
Middle Tennessee State University
Skills
- Microsoft Suites (Excel, Outlook, SharePoint, Word, etc)
- Tableau
- Financial Analytics
- Budget Management
- Strategic Planning
- Data Management and Analytics
- Operation Analytics
- Logistic Coordination
- Operations Management
- Program Administration
- Regulatory Compliance
- Teamwork and Collaboration
- Correspondence Management
- Interdepartmental Liaison
Certification
Dale Carnegie Course, May 2018
Extracurricular Activities
Alpha Kappa Alpha Sorority, Inc., 2019-Present Alpha Kappa Psi Professional Business Fraternity, Inc., 2018-Present
References
- Dr. Shannon Colvin, Assistant Director, Physician Assistant Studies, Middle Tennessee State University, 615.494.7793, Shannon.colvin@mtsu.edu
- Dr. Jonell Hinsey, Professor, University Studies, Middle Tennessee State University, 615.899.5955, jonell.hinsey@mtsu.edu
- Mrs. Sydney Jamison, Professional Colleague, 615.400.1274, sydneyjamison71@gmail.com
Timeline
Graduate Intern
Rutherford County Health Department
08.2023 - 12.2023
Program Assistant
Middle Tennessee State University
08.2022 - Current
Operations Analyst
Sompo International
10.2021 - 07.2022
Office Assistant
Sandals Royal Bahamian Resort
12.2018 - 02.2019
Office Assistant
Water and Sewerage Corporation
05.2018 - 06.2019
Student Food Service Associate
Aramark
02.2018 - 03.2021
Master of Science - Health Care Informatics
Middle Tennessee State University
BBA - Finance
Middle Tennessee State University