Reliable and responsible working student and equine caretaker ready for diverse needs. Welcoming and high energy associate who promotes a healthy, safe, and detailed oriented environment in the field. Highly organized, hardworking, and passionate about animal care with good communication skills and good multitasking abilities.
Hi, I’m
Judy Kate Kempf
Chapel Hill NC,NC
Summary
Overview
3
years of professional experience
Work History
Hooves To Wisdom
Equine Caretaker
01.2023 - 07.2023
Job overview
- Mucked out 10 stalls, swept yard and stacked feed and bedding to foster clean and comfortable environment for animals.
- Checked horses for wellness issues to report problems or treat minor ailments and injuries.
- Prepared 4-5 horses hourly for riding, competitions and shows.
- Kept records of vaccinations for 10 horses, as well as de-worming and shoeing to maintain animal health.
- Followed pet care instructions for dietary needs and medication regimens.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored animals for behavioral problems and signs of health issues.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Educated visitors and staff on proper animal care and handling.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments
Apex Equestrian Center
Stable Assistant
05.2022 - 03.2023
Job overview
- Worked with ranch hands to clean stables and maintain facilities.
- Treatment of minor injuries in horses.
- Maintained safety procedures and practices.
- Maintained equipment and ranch structures.
- Exercised multiple sport horses daily.
- Helped organize for and care for client needs.
- Assisted laborers by loading and unloading heavy machinery and equipment.
- Taught many new riders basic horse riding and care techniques.
- Increased client output by networking and representing my facility.
- Established 2 new clients monthly.
- Assisted in billing and client management as well as sales.
O2 Fitness
Senior MET
12.2022 - 06.2023
Job overview
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Trained new personnel regarding company operations, policies and services.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
MODE Consignment
Customer Service Cashier
07.2022 - 05.2023
Job overview
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Made conversation and took time for each costumer to ensure the store had a positive impact on their day.
- Completed closing tasks such as trash, disinfection, and drawer closing.
02 Fitness
Member Experience Team Member
02.2022 - 12.2022
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints.
- Responded proactively and positively to rapid change.
- Kept a clean and tidy environment for members.
- Engaged with members and presented the company positively and suggested further services.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
Blades International Sporthorses
Working Student
01.2020 - 05.2022
Job overview
- Cared for 15+ horses Including oral and IV medication, feeding, supplementation, grooming, hoof and leg care, standing wrapping, and clipping.
- Rode 5-6 horses daily for exercise, schooling and rehabilitation.
- Did barn tasks such as hay distribution, organization, cleaning stalls and paddocks, ring dragging, jump setting and trough cleaning.
- Treated minor injuries on the equines including but not limited to cuts, leg swelling, and abscesses.
- Observed equines for signs of colic and monitored temperature, administered medication and took notes for the vet if needed.
- Organized client billing and requests and managed paper work such as show entries, and monthly payments.
Private Family Client
Private Nanny
11.2020 - 11.2021
Job overview
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Played games, worked on puzzles and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Organized different types of activities to enhance physical and intellectual development.
Education
Appalachian State University Boone, NC
Veterinary Technology BS
05.2027
University Overview
ISSAOnline
Personal Training Certification
10.2022
University Overview
Highly specialized personal training certification with a focus in nutrition and corrective excersize.
Chapel Hill High SchoolChapel Hill, NC
High School Diploma
06.2022
University Overview
Skills
- Cooperative Attitude
- Customer Complaint Resolution
- Telephone Reception
- Sales
- Langue knowledge in multiple languages and work history with non-english speaking coworkers
- Animal Nutrition
- Dietary Supplements
- Horse Riding
- Client Retention
- Barn Maintenance
- Wound Care
- Medical Equipment
- Medication Documentation
- First Aid/CPR
- Planning and Coordination
Additional Information
Additional Information
Nationally competitive athlete of 8 years with many accomplishments as an Equestrian, began working in order to support my goals, dreams and family and to become better in the fields I enjoyed.
Languages
French
Limited Working
Spanish
Limited Working
Timeline
Equine Caretaker
Hooves To Wisdom
01.2023 - 07.2023
Senior MET
O2 Fitness
12.2022 - 06.2023
Customer Service Cashier
MODE Consignment
07.2022 - 05.2023
Stable Assistant
Apex Equestrian Center
05.2022 - 03.2023
Member Experience Team Member
02 Fitness
02.2022 - 12.2022
Private Nanny
Private Family Client
11.2020 - 11.2021
Working Student
Blades International Sporthorses
01.2020 - 05.2022
Appalachian State University
Veterinary Technology BS
ISSA
Personal Training Certification
Chapel Hill High School
High School Diploma
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