Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
OperationsManager
Judy Conner

Judy Conner

SALT LAKE CITY,UTAH

Summary

Hardworking and focused Administrative Professional offering excellent communication, planning and prioritization skills developed during 20 plus years of related experience. Skilled at writing reports and business correspondence, responding to and managing email and updating various tracking spreadsheets. Highly engaging and personable with the ability to monitor work quality, manage key milestones and deliver exemplary customer service.

I have over four years of Office Manger experience in an extremely fast-paced mortuary and cemetery office supporting 4 funeral directors and 6 cemetery counselors on a daily basis. I specialize in supplying assistance and direction to the individuals contacting our funeral home by drawing on my exceptional and professional customer service skills using compassion and tact to help many grieving families. Our organization has consistently been named as winner of "Best of State" in Utah for Funeral Services from 2018 to 2024.

More than six years experience as a Project Manager representing an international custom door manufacturing company, whose primary product is to manufacture custom folding accordion-style fire doors to provide Fire Life Safety in buildings. Responsible for the management of all international accounts and the global account for the LDS Church. In March 2018, I gained responsibility for all projects located within the entire eastern half of the United States and managed between 250 to 300 projects at any given time.

Overview

25
25
years of professional experience

Work History

Office Manager

Memorial Redwood Mortuary And Cemetery
07.2019 - 06.2024
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall office performance.
  • Managed all office operations and equipment.
  • Oversaw office inventory activities by ordering, stocking, and receiving shipments.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation.

Project Manager / File Administration

Won-Door Corporation
09.2011 - 07.2019
  • Responsible for managing between 250 to 300 projects at a time located within the eastern half of the United States, the global LDS Church account and for all international orders.
  • Configuration and direction of the Production Team in the fabrication of custom folding accordion-style steel fire and sound barrier doors.
  • Gathering technical data and precise measurements for each project using architectural drawings and project specifications with construction field superintendents, project managers and architects.
  • Researching, writing, negotiating and managing all Change Orders for the company's Customer Service Department while ensuring the financials are updated and remain in balance accordingly.
  • Performing the initial review of all incoming projects with the purpose to analyze and ensure that each file is free from technical complications and also sold within good profit margins.
  • Working with individual District Managers and other Project Managers to identify and resolve any project discrepancies.

Customer Service Representative

Verizon Wireless
07.2008 - 08.2011
  • Answered inbound customer calls using a computer terminal.
  • Researched and resolved billing inquiries, explained products and services, performed troubleshooting for Tier 1 service calls and fielded equipment questions.

Administrative Technician

Qwest Communications
11.1999 - 02.2007
  • All aspects of administrative office support.
  • Heavy correspondence via email and telephone communication.
  • Scheduled weekly meetings with other departments and businesses.
  • Daily purchase order record keeping and direction of vendor work.
  • Instruction of record keeping and report maintenance to 7 peers.

Education

English

Westminster College
Salt Lake City, UT

Communications

Gonzaga University
Spokane, WA

Skills

  • Office Management
  • Strong Customer Relations
  • Strong Interpersonal and Written Communication
  • Organizational Skills
  • Skilled in Outlook, Excel, Word, Publisher and Adobe Acrobat
  • Data Analysis
  • Clerical Support
  • Conflict Resolution

Accomplishments

  • Presented with the Outstanding Customer Service Award in 2015 for successful interactions with various clients and for winning over an international vendor located in Singapore.

Timeline

Office Manager

Memorial Redwood Mortuary And Cemetery
07.2019 - 06.2024

Project Manager / File Administration

Won-Door Corporation
09.2011 - 07.2019

Customer Service Representative

Verizon Wireless
07.2008 - 08.2011

Administrative Technician

Qwest Communications
11.1999 - 02.2007

English

Westminster College

Communications

Gonzaga University
Judy Conner