Judith Graham
Puyallup,WA
Summary
Proven to enhance customer experiences through expert mixology techniques and exceptional service-oriented mindset. Collaborated effectively with teams to boost event attendance and reduce shrinkage, showcasing strong multitasking and communication skills. Achieved significant sales uplift by upselling premium products, underlining a commitment to results and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Bartender + Server
Coco Grill Restaurant & Lounge
12.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
VIP Bottle Server
Africs Connect
04.2023 - Current
- Collaborated with team members to deliver seamless service during high-volume events.
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
- Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
- Developed rapport with regular patrons, resulting in repeat business and positive word-of-mouth referrals.
- Handled cash transactions accurately while consistently following venue policies regarding payment processing procedures.
- Participated in pre-shift meetings to stay informed about venue promotions, updates, or changes impacting the VIP section or bottle service offerings.
- Utilized strong multitasking abilities to manage multiple orders simultaneously while maintaining a calm demeanor under pressure.
- Contributed to increased sales by effectively upselling premium products and offering tailored recommendations.
- Increased overall efficiency by training new staff members on proper bottle service techniques and protocols.
- Maintained clean and organized table areas, adhering to strict hygiene standards for optimal presentation.
- Facilitated smooth communication between guests, servers, bartenders, security personnel, and management for optimal event execution.
Bartender
Stage Nightclub
04.2022 - 01.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Assisted with inventorying beverage stock and bar supplies.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Lead VIP Bottle Server
Mint Lounge
07.2021 - 03.2022
- Collaborated with team members to deliver seamless service during high-volume events.
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
- Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
- Developed rapport with regular patrons, resulting in repeat business and positive word-of-mouth referrals.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Anticipated guest needs and provided proactive service.
- Used knowledge of area, local events, trends and other market research to capture attention and generate event attendance.
- Collaborated with the marketing team to create engaging promotional materials that effectively showcased each event''s unique offerings.
- Reduced shrinkage through diligent inventory tracking, identifying discrepancies early on to prevent loss or theft of products.
Education
MBA - Master's in Business Administration
University of Washington
Seattle, WA06.2025
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Cleanliness and hygiene
- Responsible Alcohol Service
- Payment Processing
- Menu Memorization
- Service-oriented mindset
- Professional Appearance
- Suggestive Selling
- Beverage Preparation
- Wine and liquor knowledge
- Honest and Dependable
- Fast Learner
- Issue Resolution
- Banquet Events
- Mixology Techniques
- Calm and Composed
Timeline
Bartender + Server
Coco Grill Restaurant & Lounge
12.2023 - Current
VIP Bottle Server
Africs Connect
04.2023 - Current
Bartender
Stage Nightclub
04.2022 - 01.2023
Lead VIP Bottle Server
Mint Lounge
07.2021 - 03.2022
MBA - Master's in Business Administration
University of Washington
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