Judy Thi Le

Work History

Package Handler

FedEx

Rialto, California

04.2024 - Current

Worked effectively in fast-paced environments.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Organized and detail-oriented with a strong work ethic.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Proved successful working within tight deadlines and a fast-paced environment.

Mail Processing Associate

UPS Innovations LLC

Fontana , CA

09.2022 - 11.2023

Exercised leadership capabilities by successfully motivating and inspiring others.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Paid attention to detail while completing assignments.
Worked effectively in fast-paced environments.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Proved successful working within tight deadlines and a fast-paced environment.
Organized and detail-oriented with a strong work ethic.

Quality Assurance Inspector

Arvato Bertelsmann

Ontario, CA

12.2020 - 06.2022

Secured positive customer experiences while executing effective quality assurance practices.
Enhanced customer satisfaction ratings by building client rapport and timely resolving crises and issues.
Inspect materials in receiving department for shipping damage and other customer requirements
Inspection of distribution packaging
process to ensure delivery pack slips matched order picked
Inspect operations process first articles
to ensure materials and quantities match work instructions
Interface with Operations and Client Services to ensure customer requirements Understood and achieved
Conduct process audits to ensure
operations processes are set-up correctly, record data, and follow-up as necessary
Organized and detail-oriented with a strong work ethic.

Material Handler

NFI Industries

Chino, CA

09.2019 - 11.2020

Packed merchandise into boxes and containers in preparation for safe shipment.
Organized warehouse inventory according to warehouse plan.
Loaded completed orders on pallets according to delivery numbers.
Managed warehouse receiving, storing and shipping.
Palletized boxes to increase movement and shipment efficiency.
Checked incoming deliveries for quality and quantity to promptly identify damage or issues pertaining to orders.
Attached PO receipts, packing slips and bill of lading to outbound shipments.
Loaded, unloaded, moved, stacked and staged product after pinpointing most effective material handling equipment for specific tasks.
Inspected and performed regular maintenance on material handling equipment used in warehouse and reported repair needs.

Poker Floorperson

Hollywood Park Casino

Inglewood, CA

04.2016 - 04.2018

Inspected and repaired products to meet project expectations.
Collaborated with management to discuss effective plans for resolving major quality problems.
Secured positive customer experiences while executing effective quality assurance practices.
Identified performance trends to conduct gap analysis, contributing to learning solutions and support.
Enhanced customer satisfaction ratings by building client rapport and timely resolving crises and issues.
Inspected, removed and replaced malfunctioning equipment and tools while routinely cleaning and maintaining tools and equipment to minimize workflow disruptions.
supervises game play at various tables especially looking for evidence of cheating or breaking house rules
helps coordinate dealer schedules and maintain supplies and equipment

House Player /Host

Normandie Casino

Gardena, CA

02.2007 - 12.2013

Market the services of the casino to existing and prospective players
Intimate the players on new games and programs, and events of the casino
Cater for the needs of the players while they are within the casino
Send emails or place calls to players to promote the image and services of the casino
Oversee the promotion and progress of the loyalty programs organized by the casino
Determine the level of comps to be given to any given particular player
Oversee service delivery to the players
Ensure players are satisfied with the services provided by the casino
Listen to complaints and concerns of clients and get them resolved without delay
Built and maintained relationships with key consumer and trade media.

Poker Dealer

Hustler Casino

Gardena, CA

06.2000 - 12.2006

Organize various poker games and ensure accuracy in all collective of revenues for the house and ensure optimal level of services and courtesy for all customers
Manage efficient dealing of at least 28 games per hour and maintain regular communication with all players and maintain an efficient game for all players
Analyze all customer play and transaction in shift and inform Poker Floor manager of any discrepancies on same and greet all customers pleasantly
Perform all chips buy for all new customers and assist to table all fills and monitor all shuffle procedures and maintain accuracy in all discards and deck hands
Maintain control of all card table games and ensure adherence to all rules and inform supervisors for all action initiated against customers.
Manage all rake collection from tables and coordinate with players to ensure efficiency in all betting procedures.
Evaluate all count for games and provide optimal level of customer services for Poker card room

Summary

Overview

Work History

Package Handler

Mail Processing Associate

Quality Assurance Inspector

Material Handler

Poker Floorperson

House Player /Host

Poker Dealer

Education

Bachelor of Science - Business Administration And Management

Skills

Timeline

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