Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juel Rivers

Suffolk,VA

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.


Friendly and reliable Sales Associate/Cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.


Committed and hardworking Sales Clerk with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.



Overview

14
14
years of professional experience

Work History

Sales Clerk/Cashier

Naval Station Norfolk Sailing Center And Marina
12.2019 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Checked personal identifications during alcohol sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Sales Associates/Cashier

Tuesday Morning
10.2018 - 07.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Traffic Management Specialist

NMCLANT DET Yorktown (DOD)
01.2010 - 12.2017
  • Responsible for carrying out planning, evaluation, and technical assignments.
  • Analyzed selection of mode of transportation for motor, explosives hazardous materials, and inert items.
  • Compared costs to ensure most efficient, economical, and expeditious method of shipping material.
  • Prepared shipping documents and Bill of Lading.
  • Developed and implemented traffic control plans for special events to achieve smooth and organized flow.
  • Maintained all required records and submit reports as required.
  • Performed inspection of inbound/outbound motor vehicles loaded with hazardous materials to ensure compliance with regulations.
  • If required, acted as agent for station and either accepted or rejected carrier equipment prior to loading.
  • Acted as final releasing authority for loaded equipment.
  • Determined carrier capability and performance standards.
  • Analyzed and recommended changes to policies and procedures in classification of commodities, explosives, and special weapons.
  • Scheduled shipment dates, required delivery dates, and destinations of material to ensure Weapon Station meets needs of customer.
  • Monitored reports of shipment discrepancies, late deliveries, and inadequate equipment.

Education

Secretarial Studies And Office Administration

Norfolk State University
Norfolk, VA

High School Diploma -

Booker T Washington High School
Norfolk, VA
06.1979

Skills

  • Report Preparation
  • Total Sales Reconciliation
  • POS Systems
  • Cash Register Systems
  • Checks Validation
  • Currency Counting
  • Payment Collection
  • Refunds and Exchanges
  • Restocking
  • Credit and Cash Transactions
  • Customer Service Excellence
  • Work Task Prioritization
  • Bagging and Packaging
  • Money Handling
  • Product Location
  • Time Management Skills
  • Retail Merchandising
  • Billing and Payment Processing
  • Return and Exchange Processing
  • Identification Checks
  • Coin and Currency Counting
  • Transaction Balance Sheets
  • Shipment Procedures
  • Receipt and Refund Issuance
  • Customer Transactions
  • Reports
  • Cleaning and Sanitizing
  • Guest Inquiries

Timeline

Sales Clerk/Cashier

Naval Station Norfolk Sailing Center And Marina
12.2019 - Current

Sales Associates/Cashier

Tuesday Morning
10.2018 - 07.2019

Traffic Management Specialist

NMCLANT DET Yorktown (DOD)
01.2010 - 12.2017

Secretarial Studies And Office Administration

Norfolk State University

High School Diploma -

Booker T Washington High School

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Juel Rivers