Summary
Overview
Work History
Education
Skills
Timeline
Generic
Hugo Ramirez

Hugo Ramirez

Torrance,United States

Summary

Customer-focused Food Service Worker with 4 years of experience in fast food, retail, and customer service. Proven ability to resolve guest concerns and enhance satisfaction through friendly service. Skilled in multitasking within fast-paced environments while maintaining attention to detail in food preparation and handling. Reliable communicator with strong problem-solving abilities, recognized for supporting efficient kitchen operations.

Overview

4
4
years of professional experience

Work History

Cook

Genghis Khan
Torrance, United States
06.2024 - Current
  • Streamlined prep and line processes to accelerate meal turnaround during peak hours, enhancing guest satisfaction and operational flow.
  • Assisted with restocking efforts to maintain full inventory of ingredients and beverages, ensuring uninterrupted kitchen and dining operations.

Supervisor

Sbarro
Torrance, United States
06.2021 - 06.2025
  • Directed staff scheduling and shift coverage to ensure optimal kitchen and front-of-house operations during high-volume periods.
  • Enforced food safety protocols and compliance with health regulations, contributing to consistently positive inspection outcomes and a safe dining environment.
  • Verified adherence to opening and closing procedures, ensuring seamless transitions and operational consistency between shifts.

Supervisor

Uncle Sharkii
Torrance, United States
06.2022 - 08.2024
  • Directed daily operations for shifts of up to 8 staff members, maintained order accuracy rates above 98%, and reduced average customer wait times by 15% through effective queue management and real-time performance tracking.
  • Remained onsite after closing to verify completion of all end-of-day procedures, ensuring thorough cleaning, secured cash handling, and readiness for the next business day.

Education

High School -

El Segundo High School
El Segundo, California
01.1990

Skills

  • Communication skills
  • Conflict resolution
  • Active listening
  • Team leadership
  • Delegation
  • Time management
  • Decision making
  • Inventory control
  • Food safety standards
  • Operational efficiency
  • Customer service

Timeline

Cook

Genghis Khan
06.2024 - Current

Supervisor

Uncle Sharkii
06.2022 - 08.2024

Supervisor

Sbarro
06.2021 - 06.2025

High School -

El Segundo High School

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