JUHI PRAJAPATI
Montgomery,Alabama
Summary
Developed skills in educational environments, including effective communication, curriculum planning, and student engagement. Looking to transition into new field, leveraging abilities in critical thinking and problem-solving. Focused on contributing to collaborative and innovative work setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Jai Khodyar Inc.
04.2025 - Current
- Conduct in-depth analysis of customer service data to identify trends, performance gaps, and improvement opportunities.
- Develop and maintain data dashboards and reports to monitor KPIs, customer satisfaction, and service quality.
- Collaborate with cross-functional teams to streamline communication workflows and enhance customer experience.
- Utilize Excel, Power BI, and CRM systems to generate actionable business insights and data-driven recommendations.
P & T Triad LLC
02.2025 - 04.2025
- Analyzed business workflows to identify process inefficiencies and proposed system improvement strategies.
- Supported requirement gathering and documentation for process automation and reporting enhancements.
- Assisted management with data visualization and report generation for performance tracking and project outcomes.
Lecturer – Information Technology
KPGU
09.2022 - 12.2022
- I taught IT fundamentals, focusing on enhancing students’ communication, data organization, and problem-solving skills.
- Developed and delivered instructional materials and practical exercises to strengthen technical understanding.
Front Desk Associate
IELTS Center
05.2022 - 10.2022
- Managed administrative operations, demonstrating strong coordination, communication, and customer service skills.
- Handled data entry and maintained accurate student and examination records to ensure smooth workflow.
Education
Master of Business - Management Information Systems
Auburn University Montgomery (AUM)
05.2024
Bachelor of Technology - Computer Science and Engineering
Babaria Institute of Technology
Vadodara, India05.2022
Skills
- Data Analysis Tools: Microsoft Excel (Pivot Tables, VLOOKUP, Charts), RapidMiner, Power BI, Tableau
- Process & Diagramming Tools: Microsoft Visio, Drawio, Lucidchart, Jira, Confluence, Trello
- Database Management: MySQL, MS Access (Basic)
- Programming: Python (Basic), C, C, JavaScript, HTML
- Documentation & Reporting: Microsoft Word, PowerPoint
- Analytical Thinking: Identifying and resolving bottlenecks within operational systems Process Optimization: Understanding basic process improvements for supply chain efficiency
- Data Management: Ability to manage data through Excel and database tools to support supply chain analysis
- Soft Skills: Communication, Team Collaboration, Time Management
Certification
- CCNA Certification - CISCO, Sep 2018 Supply Chain Fundamentals
- Summer Internship - 15-day industry internship with exposure to operational processes
Languages
English, Hindi, Gujarati, Marathi
Timeline
Jai Khodyar Inc.
04.2025 - Current
P & T Triad LLC
02.2025 - 04.2025
Lecturer – Information Technology
KPGU
09.2022 - 12.2022
Front Desk Associate
IELTS Center
05.2022 - 10.2022
Bachelor of Technology - Computer Science and Engineering
Babaria Institute of Technology
Master of Business - Management Information Systems
Auburn University Montgomery (AUM)