Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Websites
Timeline
Generic

Juhi Rao

Mount Prospect,IL

Summary

An enthusiastic, warm personality focusing my key talent of communication and confidence in customer care, fast pace worker with creative mind. with exceptional Indian hospitality experience. Looking for challenging roles in the same industry to gain more knowledge in this competitive world.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Administrative Coordinator

Edison adult day care
Edison, NJ
12.2021 - 06.2024
  • Answered phones and routed calls to appropriate personnel.
  • Prepared detailed reports and presentations for executive staff.
  • Coordinated internal meetings, including scheduling, logistics, and catering.
  • Provided administrative support to various departments within the organization.
  • Created expense reports using company software applications.
  • Assisted with onboarding of new employees by providing information packets and training materials.
  • Scheduled travel arrangements for business trips, conferences, and other events.
  • Order office supplies as needed to maintain adequate inventory levels.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Worked with the finance department to file receipts and reimbursements.
  • Assisted in the preparation and monitoring of the office budget, processing invoices and expense reports to track financial expenditures.
  • Coordinated with IT department to resolve technical issues, ensuring minimal disruption to office operations.
  • Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.

Guest Service Representative

Avari Dubai Hotel
Deira, Dubai
01.2013 - 02.2014
  • Greeted guests and provided information regarding hotel services, amenities, and local attractions.
  • Assisted guests with check-ins and check-outs in a timely manner.
  • Provided assistance to guests throughout their stay.
  • Resolved guest complaints in a professional manner.
  • Maintained accurate records of all transactions within the hotel software system.
  • Performed daily cashiering duties including balancing accounts at end of shift.
  • Monitored security cameras to ensure safety of customers and staff.
  • Encouraged customers to provide feedback on their stay experiences.
  • Offered guests beverages and refreshments upon check-in.

Hotel Trainee

Hyatt
Ahmedabad, Gujarat
01.2012 - 12.2012
  • Talking training in each department to understand the different operations in the hotel industry. such as front desk, room service, housekeeping, and human resources
  • Night duties to get to know the responsibility in different shifts.
  • Accompanied by managers and duty officers to learn.
  • Assist room guests to their room with a brief introduction of the facility and security measures.
  • Informing guests about local attractions and things to do as per their requirements.

Education

Master of Science - Cyber Security

University of Potomac
Virginia
03-2023

Bachelor of Arts - English Literature

Gujrat University
Ahmedabad
03-2012

Diploma - Aviation, Hospitality, Travel Industry

Frankfinn Airhostess Institute
Ahmedabad
01-2011

Skills

  • Correspondence Management
  • Microsoft Excel
  • Presentation Preparation
  • Filing
  • Hospitable personality
  • Event Planning
  • Meeting planning
  • Data Collection
  • Telephone Etiquette
  • Guest Relations
  • Communication
  • Creative Ideas
  • Adopting change in smooth way

Affiliations

  • Organizing cultural events in my town, school, and workplace.
  • Volunteering for communities as per requirements.
  • Teaching volunteer as spoken English and IELTS faculty back in my town.

Languages

English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Punjabi
Professional
Spanish
Limited

Accomplishments

  • recognized by my caste to be motivated all members.

Certification

  • Technical Support Fundamentals by Google.
  • Professional project management by Google.
  • First Aid by Frankfinn institute of Air Hostess

Timeline

Administrative Coordinator

Edison adult day care
12.2021 - 06.2024

Guest Service Representative

Avari Dubai Hotel
01.2013 - 02.2014

Hotel Trainee

Hyatt
01.2012 - 12.2012

Master of Science - Cyber Security

University of Potomac

Bachelor of Arts - English Literature

Gujrat University

Diploma - Aviation, Hospitality, Travel Industry

Frankfinn Airhostess Institute

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Juhi Rao