Juhl Pattni
Frisco,Texas
Summary
Dynamic leader with a proven track record at Brow Pros, excelling in sales leadership and staff leadership. Spearheaded initiatives enhancing brand awareness and customer loyalty, achieving significant improvements in team performance and store operations. Expert in inventory oversight and vendor relationship development, driving business growth through strategic marketing and sales promotions. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
4
4
years of professional experience
Work History
Salon Director
Brow Pros
10.2022 - Current
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
Receptionist
Brow Pros
06.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
High School Diploma -
Reedy High School
Frisco, TX05.2024
Skills
- Sales Leadership
- Vendor relationship development
- Brand Awareness
- Staff Leadership
- Business Development
- Marketing
- People Management
- Store operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Salon Director
Brow Pros
10.2022 - Current
Receptionist
Brow Pros
06.2020 - Current
High School Diploma -
Reedy High School
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