Juila Lee
Media,PA
Summary
Organized and driven Xactimate writer known for excellent Xactimate writing and time management skills. Expert in AS400 and Xactimate with great customer service skills. Meticulous and enterprising worker dedicated to excellence.
Overview
6
6
years of professional experience
Work History
Xactimate Writer + Accounts Receivable
Roto-Rooter Plumbing & Water Cleanup
12.2022 - Current
- Ensured organized Xactimate files were sent to insurance in a timely fashion, upwards of 20+ a week,
- Made complex and uncomplex Xactimate sketches per techs measurements, photos, and rough draft sketches.
- Negotiated with insurance companies while being educated on the IICRC guidelines to ensure all charges were ensured coverage.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate profiles in AS400.
- Ensure all accounts are kept up to date and insurance adjusters are spoken to at minimum once/twice a week to keep up to date on all payments.
- Sent appropriate letters and mitigation documents to home owners and insurance adjusters.
Team Support Manager
Pink Callers
04.2021 - 09.2022
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Kennel Technician
Delafield Small Animal Hospital
08.2020 - 12.2020
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Trained animals in behavioral compliance or other special routines or commands.
Team Ambassador
Amazon
10.2018 - 05.2019
- Maintained clean, organized and professional work environment.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Communicated with dispatch and customers for accurate delivery information.
Education
High School Diploma -
Excel Online High School
06.2018
Skills
- Bill Processing
- Claim Processing
- AS400
- Xactimate
- WRX
- Ridgid
Timeline
Xactimate Writer + Accounts Receivable
Roto-Rooter Plumbing & Water Cleanup
12.2022 - Current
Team Support Manager
Pink Callers
04.2021 - 09.2022
Kennel Technician
Delafield Small Animal Hospital
08.2020 - 12.2020
Team Ambassador
Amazon
10.2018 - 05.2019
High School Diploma -
Excel Online High School
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