Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juily Severe

Associate
East Hartford,CT

Summary

Developed strong collaborative and multitasking skills in fast-paced environment, ensuring efficient handling of various tasks. Transitioning into new field with focus on leveraging problem-solving capabilities and adaptability. Seeking opportunities to apply and grow versatile skills in dynamic and supportive setting.

Overview

3
3
years of professional experience

Work History

Associate

Amazon
10.2024 - Current
  • Increased customer satisfaction by meeting each goals everyday and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Learn new skills, build connection throughout the company and advanced into higher level.

Crew Member

Dunkin Donuts
09.2023 - 05.2024
  • Acted as cashier, efficiently processing over 150 customer orders per shift, ensuring timely and accurate service while maintaining a high level of customer satisfaction.
  • Increased sales by 10% through proactive promotion and upselling of new menu items, contributing to higher revenue for the store.
  • Managed inventory at high-traffic locations throughout Connecticut, implementing effective stock control measures that resulted in a 10% reduction in waste.
  • Handled cash transactions with a 99.9% accuracy rate, ensuring the integrity of financial operations and reducing discrepancies.

Team Member

McDonald's
06.2022 - 06.2023
  • Managed over 200 customer orders per shift, consistently delivering timely and accurate service, particularly during peak hours, to maintain a smooth workflow.
  • Achieved a 95% customer satisfaction rate, as measured by feedback surveys, through exceptional service and prompt resolution of customer concerns.
  • Increased drive-thru efficiency by implementing streamlined procedures, successfully reducing the average wait time from 4 minutes to 3 minutes, and enhancing customer experience.
  • Trained and supervised 6 new team members, providing guidance and support to improve their performance and integration into the team.
  • Addressed 100% of customer inquiries and resolved complaints promptly, ensuring a positive dining experience and fostering customer loyalty.

Education

No Degree - General Studies

Manchester Community College
Manchester, CT
06-2024

Skills

  • Credit and cash transactions; stocking and replenishing; point-of-sale (POS) systems; organization; basic mathematics; team building; communication
  • Customer service
  • Customer interaction
  • Computer skills
  • Workplace safety
  • Cash handling
  • Complex Problem-solving
  • Attention to detail

Timeline

Associate

Amazon
10.2024 - Current

Crew Member

Dunkin Donuts
09.2023 - 05.2024

Team Member

McDonald's
06.2022 - 06.2023

No Degree - General Studies

Manchester Community College

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