JUINN JET (JJ) KAM

• Strategic Organizational Growth and Program Leadership: Established and scaled the technical operations organization and its specialized teams to support New Technology Introduction (NTI) and New Product Introduction (NPI). This strategic build-out efficiently expanded operations across the U.S. and APAC, significantly improving time-to-market and manufacturing readiness.
• Team Establishment: Established and scaled multiple worldwide technical and quality teams specializing in critical hardware development areas: custom mechanical enclosures, advanced AR/MR Display and Optics, Camera Lenses/modules, and Speaker modules. Developed deep technical expertise in Battery technology and created a Subject Matter Expert (SME) group focused on crucial cosmetic aspects (color, surface finish, texture) for premium aesthetics. This ensured comprehensive, in-depth coverage for developing and producing high-quality, market-leading devices.
• Directed technical, process, and quality bring-up activities for product qualifications and high-volume ramp-up within the Tier 2 supply base. Resolving complex technical and quality scaling challenges, working directly with Tier 2 component/module suppliers to implement robust manufacturing processes, drive yield improvements, and maintain high product quality from NPI qualification through mass production.
• Cultivated cross-functional relationships (Product Design, Industry Design, Tooling, Procurement) to achieve industry-leading benchmarks in quality, delivery, and cost efficiency across Devices portfolio, establishing competitive advantage.
• Fostered high-performance, motivated team culture, resulting in exceptional results and high employee satisfaction, with employee survey scores exceeding 98%, significantly above company benchmarks, reflecting commitment to psychological safety, transparent communication, and empowering team members.

• Led and directed the end-to-end Final Assembly and Packaging (FATP) technical and business operations across a complex, multi-site manufacturing landscape spanning Taiwan (Inventec, QSMC), China (QSMC), and Thailand (Celestica). This role was central to the Consumer Hardware Engineering organization (specifically supporting the Google Home/Nest and Chromecast product lines).
• Manufacturing and Product Costing: Drove detailed cost analysis and negotiation for FATP processes, tooling, and materials to ensure products met target margins and profitability goals. Developed comprehensive cost-down strategies and identified opportunities for manufacturing efficiency improvements.
• Supply Planning and Execution: Collaborated closely with Product Management and Product Engineering teams to develop and manage the overarching supply plan, ensuring adequate manufacturing capacity and material readiness to support aggressive product launch schedules and fluctuating market demand. Mitigated potential supply risks through proactive contingency planning and close partnership with global logistics.
• Aligned manufacturing capacity with product launch schedules through effective supply planning and execution.
• Executed RFQ and RFI processes for critical manufacturing services and components, evaluating potential partners for compliance with Google's quality and operational standards.
• Business Reward and Strategic Analysis: Conducted rigorous business reward analysis to evaluate the financial implications of long-term sourcing strategies, capacity investments, and supply chain design changes. Provided executive-level recommendations on strategic partnerships and manufacturing footprint optimization.
• Oversaw technical operations for Final Assembly and Packaging across APAC region, ensuring adherence to quality standards and operational efficiency.

Managed China Mechanical Technical Operations (Mac Div):

• Team Establishment: As an initial expat when Apple launched its China supply chain in 2008, I established and scaled the China mechanical enclosures team for the Mac Division. This team provided in-depth coverage for the development and production of high-quality, market-leading devices, including: iMac, keyboard, Magic Mouse, Apple TV, trackpad, and various power adaptors.
• Technical Leadership and Manufacturing Excellence: Led Mechanical Enclosure Technical Team to define and execute efficient manufacturing processes.
• Designed and developed comprehensive fixture Design for Manufacturability (DFM) guidelines.
• Established rigorous standards for technology adoption, reinforcing Apple's commitment to industry leadership.
• Ensured the quality and precision of all machined parts and processes essential for the final product enclosures.
• Strategic Supplier and Partner Management (Global): Successfully navigated a complex, global supply chain for new technology by identifying and sourcing worldwide suppliers with niche expertise. Key responsibilities included establishing rigorous performance metrics, and ensuring strict alignment on production schedules, resource allocation, technical expertise, and quality standards across the entire supply ecosystem.
• End-to-End Product Lifecycle Management: Oversaw the entire New Product Introduction (NPI) process from initial prototype stages through the successful achievement of mass production volume. This involved coordinating cross-functional teams to ensure seamless transition from engineering design to high-volume manufacturing.
• Process Optimization and Continuous Improvement: Spearheaded process optimization initiatives across production lines, utilizing analytical techniques to identify bottlenecks and implement improvements that enhanced manufacturing yield and reduced production costs.

• Led Project Management, Process, and Engineering teams, coordinating efforts to align with site General Manager's strategic objectives.
• Led and coordinated all manufacturing and engineering operations and activities across all phases, ensuring cross-functional alignment.
• Drove improvements in process efficiency, production profitability, and quality.
• Served as primary customer contact, translating requirements into manufacturing metrics while developing and managing plans for toolmaking, mold trials, parts qualification, and assembly.
• Managed team conducting PFMEA (Process Failure Mode and Effects Analysis), using insights to drive customer design enhancements.
• Focused on supporting the injection molding process, particularly for consumer cash drawer and automotive interior plastic assembly components.

• Led Engineering and Program Management teams in Shen Zhen to design thermal solutions for desktop heat dissipation and conductivity, reporting directly to the division VP.
• Developed and implemented testing procedures, Design of Experiments (DOE), and qualification processes to ensure product reliability.
• Devised cost reduction strategies, aligning Engineering/Production teams to optimize processes and enhance cost efficiency.
• Managed Process Failure Mode and Effects Analysis (PFMEA), fostering team accountability in identifying and resolving issues.
• Defined product dimensions and specifications based on process capability through First Article Inspection (FAI) and Cpk analysis.

• Architected, developed, and successfully deployed a sophisticated tool and die manufacturing system, establishing a streamlined process for capturing comprehensive customer feedback and detailed requirements. This system integrates advanced requirement engineering capabilities to meticulously translate diverse customer inputs—ranging from initial concepts to detailed functional needs—into precise, actionable technical specifications, thereby ensuring the delivery of highly tailored and optimized manufacturing solutions that directly address specific client demands and performance criteria.
• Secured research funding from University of Canterbury (NZ), University of Southampton (UK) and Public Good Science Service (NZ) strengthening project foundation.

• Collaborated with Engineering Manager to align project goals and deliverables.
• Conducted mold testing and executed fabrication techniques such as milling, drilling, CNC machining, wire cutting, and EDM to support production needs.