Juju (Hsu Waddy)
San Francisco,CA
Summary
Adept at fostering customer loyalty and boosting restaurant revenue, my tenure at Curry Hyuga honed my proficiency in POS systems and exceptional interpersonal skills. Specializing in high-volume shifts, I consistently enhanced guest satisfaction, leading to significant repeat business and referrals. My approach combines effective upselling with a commitment to food safety, driving tangible results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Curry Hyuga
12.2023 - Current
- Greet and seat guests, ensuring a positive first impression and swift service.
- Deliver exceptional table service in a busy, fast-paced environment.
- Resolve customer complaints and concerns with professionalism and a positive attitude.
- Excel in using the point-of-sale (POS) system to efficiently process orders, manage transactions, contributing to smoother operations and enhanced customer satisfaction.
- Collaborate with kitchen staff to ensure timely and accurate order preparation.
- Accurately take orders, manage special requests, and deliver food and beverages promptly. Explained menu items and suggested appropriate options for food allergy concerns.
Server
Ippudo
04.2023 - 10.2023
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Karaweik Burmese Cuisine
08.2021 - 04.2023
- Provided exceptional service that led to increased repeat customers and word-of-mouth referrals, contributing to overall restaurant growth.
- Recommended menu items, upsold daily specials, and ensured guests had a memorable dining experience.
- Maintained a clean and organized dining area, ensuring health and safety standards were met.
- Managed large parties and special events, ensuring seamless coordination and exceptional guest experiences.
Education
Associate of Science -
City College of San Francisco
San Francisco, CASkills
- Excellent communication and interpersonal skills
- Strong multitasking and time management abilities
- Knowledgeable about food safety and hygiene practices
- Proficient in point-of-sale (POS) systems
- Ability to remain calm under pressure
- Team player with a positive attitude
- Skilled in upselling and menu recommendations
- Experienced in handling high-volume shifts
- Exceptional customer service leading to repeat business and positive word-of-mouth
Certification
California Food Handler Certification
California Responsible Alcohol Service Certification
Timeline
Server
Curry Hyuga
12.2023 - Current
Server
Ippudo
04.2023 - 10.2023
Server
Karaweik Burmese Cuisine
08.2021 - 04.2023
Associate of Science -
City College of San Francisco