Jukyia Evans
Durham,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated worker ready to apply what I know and Learned in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
1
1
year of professional experience
Work History
Patient Service Associate
Duke Health
Durham, NC
07.2023 - Current
- Greeted and provided assistance to patients upon arrival at the clinic.
- Performed administrative duties such as filing medical records, completing paperwork, and updating patient databases.
- Answered incoming calls from patients, answered questions about services offered, and directed inquiries to appropriate personnel.
- Assisted with patient check-in and registration by verifying insurance coverage, collecting co-payments, and scheduling follow-up appointments.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Explained policies, procedures and services to patients.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Resolved customer inquiries in a timely manner.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Addressed inquiries, resolved customer issues, and managed customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Developed relationships with key clients through regular contact and follow-up communication.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Concession Stand Worker
Durham Performing arts Center
Durham, NC
10.2022 - Current
- Communicated effectively with other staff members in order to maintain a smooth workflow during peak hours.
- Greeted customers and provided excellent customer service.
- Operated a cash register to process payments for food items.
- Organized inventory in an efficient manner to ensure easy access when needed.
- Resolved customer complaints promptly and professionally.
- Monitored supply inventory and replenished at end of each day to prepare for next event.
- Calculated and processed payments, communicating with customers to ensure accuracy and satisfaction.
- Trained new employees on proper procedures for running the concession stand.
- Managed concession stand public gatherings, including concerts and sports events.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Processed credit card transactions accurately and efficiently.
- Balanced cash drawers at the end of each shift.
- Assisted customers with locating merchandise within the store.
- Processed credit card and gift certificate payments in electronic computer systems.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Education
High School Diploma -
The School For Creative Studies
Durham, NC06-2020
Skills
- Scheduling appointments
- Medical Records Management
- Providing Information and Resources
- Patient Needs Assessment and Referral
- Knowledge of Community Services and Programs
- Patient Confidentiality and Data Security
- Resolving Problems
- Calm and Effective Under Pressure
- Explaining Policy and Procedures
- Administrative and Office Support
- Caring and Empathetic
- Communicating to Patients and Families
- Database Search and Data Entry Skills
- Registration and Scheduling
- Gathering Information from Patients
- Recording histories
- Attention to Detail
- Task Prioritization
- Adaptability
- Time Management
- Word Processing
- Patient Education
- Multitasking
- Schedule Coordination
- Medical insurance
- Appointment confirmation
- Insurance Forms Processing
- Decision-Making
- System updates
- Teamwork and Collaboration
- Data Collection
- Multi-Line Telephone Systems
- Patient Registration
- Patient documentation
- Medical filing
- Written Communication
- Risk Management
- Insurance Authorizations
- Effective Communication
- Customer Service
- Account Management
- Negotiation
- Inventory Control
- Problem Resolution
- Quality Assurance
- Customer Complaint Resolution
- Employee Management
Timeline
Patient Service Associate
Duke Health
07.2023 - Current
Concession Stand Worker
Durham Performing arts Center
10.2022 - Current
High School Diploma -
The School For Creative Studies