Hi, I’m
Jul-Ayah Banal
Makati City
Summary
To contribute to the company's progress and development by providing my skills and knowledge. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
17
years of professional experience
Work History
SSG
Team Leader
2024.05 - Current (2 education.years_Label & 5 education.months_Label)
Job overview
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
SSG
Viewer Experience Advocate
2022.09 - 2024.03 (1 education.year_Label & 6 education.months_Label)
Job overview
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Gathered valuable insights from customers through surveys and feedback channels, helping identify areas requiring attention or improvements.
- Developed and updated databases to handle customer data.
- Streamlined communication with customers for improved understanding of their needs and providing personalized solutions.
- Conducted thorough research on complex cases, ensuring comprehensive resolutions that met both company guidelines and customer expectations.
Teleperformance Ortigas
CSR - US Bank Financial Account. International Account.
2021.09
Job overview
- Receive calls and answers all inquiries from customers
- Processed client payments and updated accounts.
- Provide correct resolution to the customer inquiries
- Assisting customers to activate/reactivate cards and dispute problem.
- Enhanced client satisfaction by providing timely and accurate account information and resolving issues promptly.
Huawei Mobile Technology
Sales Promoter
2018.01 - 2021.04 (3 education.years_Label & 3 education.months_Label)
Job overview
- Assisting all customers needs
- Acknowledging every customer satisfactions
- Greeting and acknowledging every customer, maintaining solid product knowledge and all aspects of customer service.
OPPO Mobile Technology
Sales Promoter
2015.12 - 2017.03 (1 education.year_Label & 3 education.months_Label)
Job overview
- Utilized social media platforms for promotional purposes, attracting new clientele while maintaining relationships with existing customers.
- Educated customers on product features and answered questions regarding product use.
- Greeting and acknowledging every customer, maintaining solid product knowledge and all aspects of customer service.
- Identified interest in customers by explaining products and services and initiating conversations.
- Demonstrated products to customers to illustrate features, advantages and benefits.
Yamachu Japan Spa & Resto
Waitress
2014.09 - 2014.11 (2 education.months_Label)
Job overview
- Maintaining the cleanliness of all areas
- Assisting all customers needs
- Acknowledging every customer satisfactions.
Arabic Kitchen
Service Crew
2014.05 - 2014.06 (1 education.month_Label)
Job overview
- Maintaining the cleanliness of all areas
- Assisting all customers needs
- Acknowledging every customer satisfaction.
Triumph Intimate Apparel
Sales Advisor
2014.05 - 2014.05
Job overview
- Selling company products
- Greeting and acknowledging every customer, maintaining solid product knowledge and all aspects of customer service.
Terranova
CRP
2014.02 - 2014.04 (2 education.months_Label)
Job overview
- Greeting and acknowledging every customer, maintaining solid product knowledge and all aspects of customer service
- Assist in floor moves, merchandising, and display maintenance
- Communicate customer request to management
- Participate in inventory and cycle counts.
IT'S PERSONAL STORE
Sales Associate
2012.11 - 2013.12 (1 education.year_Label & 1 education.month_Label)
Job overview
- Customized gifts and souvenirs
- Sell personalized items such as tote bags, car stickers, key chains, ballpens, clocks, pillows, and mugs
- Layout or create a personalized character regarding from customer satisfaction
- Check the product and sales inventory after the shift daily and monthly basis
- Answer all inquiries of selling products
- Managed to handle customer's complaints.
St. Charbel Funeral Services
Receptionist
2008.01 - 2009.01 (1 education.year_Label)
Job overview
- Receive calls and answers all inquiries from customers
- Provide a service to the customer during the accommodation.
Education
Datamex Inst. Computer SchoolPasay City
Some College (No Degree) from Secretarial Studies And Office Administration
Pasay West High SchoolPasay City
01.2004
Timeline
Team Leader
SSG
2024.05 - Current (2 education.years_Label & 5 education.months_Label)
Viewer Experience Advocate
SSG
2022.09 - 2024.03 (1 education.year_Label & 6 education.months_Label)
CSR - US Bank Financial Account. International Account.
Teleperformance Ortigas
2021.09
Sales Promoter
Huawei Mobile Technology
2018.01 - 2021.04 (3 education.years_Label & 3 education.months_Label)
Sales Promoter
OPPO Mobile Technology
2015.12 - 2017.03 (1 education.year_Label & 3 education.months_Label)
Waitress
Yamachu Japan Spa & Resto
2014.09 - 2014.11 (2 education.months_Label)
Service Crew
Arabic Kitchen
2014.05 - 2014.06 (1 education.month_Label)
Sales Advisor
Triumph Intimate Apparel
2014.05 - 2014.05
CRP
Terranova
2014.02 - 2014.04 (2 education.months_Label)
Sales Associate
IT'S PERSONAL STORE
2012.11 - 2013.12 (1 education.year_Label & 1 education.month_Label)
Receptionist
St. Charbel Funeral Services
2008.01 - 2009.01 (1 education.year_Label)
Datamex Inst. Computer School
Some College (No Degree) from Secretarial Studies And Office Administration
Pasay West High School
References
- Mr. Arman Eusebio, Call Center Agent, 0921-603-2589
- Mr. Glen Chua, Chief Executive Officer, Abeo Lifestyle Company, 0917-538-7575