Julian Trejo-Ware
Columbia,SC
Summary
Service-oriented driver with nearly a year of experience delivering product to customers. Intelligent, fast learner quickly memorizes delivery areas, finds destinations and explains latest product information. Excellent time management skills to deliver products on time with a proven track record of doing so. Reliable Shift Leader with 3 years in customer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
4
4
years of professional experience
Work History
Food Delivery Driver
DoorDash
04.2023 - Current
- Implemented policies and procedures across warehouse and shipping platforms.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
- Navigated efficiently through various routes for timely food deliveries.
- Completed daily pre- and post-trip vehicle inspections.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Delivered orders to customers to drive full satisfaction.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Educated customers on menu offerings, upselling items when appropriate for increased revenue generation.
Shift Leader
Smoothie King
09.2021 - 12.2023
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Gathered, organized and input information into digital database.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Reviewed financial reports to identify areas of opportunity for cost reduction or increased revenue generation.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
Order Fulfillment Associate
Amazon
08.2022 - 01.2023
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.
- Transported merchandise pallets to move in warehouse.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Followed procedures at all times for personal and team safety.
- Aided manager in developing and implementing new processes and procedures to improve fulfillment process.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Stocked shelves to match planogram images and instructions.
- Pre-assembled containers to be easily selected by packing associates.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Crew Member
Pizza Hut
06.2021 - 09.2021
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Took orders, prepared meals, and collected payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Team Leader
Tropical Smoothie
05.2020 - 06.2021
- Educated staff on organizational mission and goals to help employees achieve success.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
- Observed packing operations to verify conformance to specifications.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Education
High School Diploma -
Ridge View High School
Columbia, SC06.2023
Skills
- Quality assurance standards
- Flexible Schedule
- Defects Identification
- Machine Operation
- Teamwork and Coordination
- Identifying Flaws
- Attention to Detail
- Adaptability
- Quick-witted
- Hand-Held Scanners
Working Out
With my current schedule, I go to the gym around 5-6 times a week working out for about 1-2 hours. My goal is to be fit/stay healthy, become stronger, and improve my physique!
Timeline
Food Delivery Driver
DoorDash
04.2023 - Current
Order Fulfillment Associate
Amazon
08.2022 - 01.2023
Shift Leader
Smoothie King
09.2021 - 12.2023
Crew Member
Pizza Hut
06.2021 - 09.2021
Team Leader
Tropical Smoothie
05.2020 - 06.2021
High School Diploma -
Ridge View High School