Julaine Johnson

• PRP (Psychiatric Rehabilitation Program): Provided comprehensive support to individuals participating in psychiatric rehabilitation programs. I developed individualized treatment plans, facilitated group therapy sessions, and coordinated with healthcare providers to ensure effective treatment and progress.
• Case Management: Coordinated care for clients, including assessments, goal setting, and resource allocation. I maintained detailed case records and monitored client progress, achieving [specific result, such as improved client outcomes or successful interventions].

One of my notable achievements was [describe a specific project or initiative that showcases your skills, e.g., implementing a new case management software system that improved tracking efficiency by X%]. My ability to balance multiple responsibilities while maintaining a high level of organization and client-focused service has been key to my success.

• Evaluated and screened patients to determine needs and provide necessary support.
• Executed and complied with policies regarding patient admission, care and records to maintain standards of excellence for patients and families.
• Managed operations, finances and marketing of [Type] rehabilitation facility.
• Completed random chart audits and reported results to [Type] manager.
• The Resident Advocate is an essential staff position primarily responsible for covering the daily operations of the Shelter program, including welcoming and orienting new residents to the program, providing crisis intervention and conflict resolution services to residents, and daily enrichment activities to improve shelter stay. This position is also responsible for back up coverage on the 24 hour hotline and back up coverage for operation activities such as readying a room for occupancy, accepting and distributing donations, and light housekeeping. Shelter Residents are traumatized both by the intimate partner violence they experienced, and the sudden experience of homelessness. Families may also have unrelated trauma experiences from their lives. The Resident Advocate must be comfortable engaging traumatized people in a sensitive manner and must be comfortable working in a Voluntary Services program model.

• Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
• Completed intake assessment forms and filed clients' charts.
• Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
• Offered compassionate and attentive guidance to patients during moments of crisis and trauma.

• Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Facilitated individual and group sessions to promote positive behavior change for clients.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Evaluated treatment plans against individual goals and healthcare standards.

• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Spearheaded and implemented new projects to expand scope of engagement.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Trained pharmacy interns and newly hired pharmacy technicians.