Julaine Johnson
Baltimore,MD
Summary
Dynamic Rehabilitation Coordinator with proven expertise in case management and resource coordination. Successfully streamlined processes to enhance client access to vital services, while effectively facilitating psychoeducational groups. Skilled in treatment planning and crisis intervention, ensuring personalized care and improved patient outcomes. Certified in CPR. Compassionate Advocate with outstanding communication skills. Goes extra mile to provide assistance to victims of abuse through proficient knowledge of court procedures, network of resources and hard work.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Rehabilitation Coordinator
Agate IBHS
Baltimore, MD
02.2022 - 02.2025
- Streamlined processes for clients to obtain critical aid and resources for improved living conditions.
- Facilitated psychoeducational groups such as stress management, anger management, relapse prevention, and social skills training.
- Monitored patient progress and modified treatment plans accordingly.
- Collaborated with other providers to coordinate care for clients across multiple systems of care.
- Recorded all services rendered in alignment with agency policies.
- Monitored patient response to treatments and therapies and reported changes in condition promptly to physicians or other medical personnel.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
- Encouraged clients to express feelings and discuss happenings in life to help client develop insight into themselves and relationships.
- Assisted in the coordination of aftercare plans to ensure continuity of care post-discharge.
- Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
Resident Advocate
House Of Ruth
Baltimore, MD
01.2021 - 11.2022
- Managed day-to-day operations in accordance with established budgets and timelines.
- Performed daily inspections of the facility to identify any potential safety concerns or operational problems.
- Input data to document care and service plans and needs assessments.
- Displayed superior confidentiality in mail, telephone and in-person communications.
- Managed caseloads effectively, ensuring all clients received timely and personalized assistance.
- Worked with cross-functional teams to achieve goals.
- Coordinated crisis intervention services when necessary such as providing transportation to emergency shelters or safe homes for victims of domestic violence.
- Created awareness of victims' rights and services by delivering presentations to agencies, schools, and community groups.
- Assisted clients in completing applications for protective orders or restraining orders.
Home Health Aide
Majestic Healthcare
Baltimore, MD
01.2020 - 01.2021
- Offered emotional support to patients.
- Supported patients with limited physical abilities through essential care such as dressing and feeding.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, and assistance.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Administered prescribed medications under direction from physician.
Unlicensed Insurance Agent
Anthem Blue Cross
San Antonio, TX
02.2018 - 01.2020
- Coordinated various tasks effectively in a dynamic, high-demand setting.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Collaborated with internal staff members such as Billing Specialists, Medical Coders to resolve any discrepancies in patients' insurance information.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Developed appropriate quotes based on risk information.
- Responded to customer inquiries and problems to promote great service.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
Resource Coordinator
SJV Data Solutions
, MD
06.2016 - 10.2017
- Developed and maintained a comprehensive database of resource information.
- Acted as a liaison between teams and departments and external vendors providing services or materials.
- Negotiated contracts with vendors to secure cost-effective services or equipment.
Education
High School Diploma -
Dover High
De04-2023
Associate of Arts - Liberal Arts
Coppin State University
Baltimore, MD06-2015
Skills
- Case management
- Patient assessment
- Treatment planning
- Resource coordination
- Data documentation
- Crisis intervention
- Rehabilitation programs
- Certified in CPR/AED
Certification
- Certificate of Achievement in Early Childhood Care- House of Ruth Maryland
- CPR CERT. 2/2024-2/2027
- DLA-20
- Mental Health First Aid- 11/07/2022/
Affiliations
- Narcan Training 6/2024
References
References available upon request.
Timeline
Rehabilitation Coordinator
Agate IBHS
02.2022 - 02.2025
Resident Advocate
House Of Ruth
01.2021 - 11.2022
Home Health Aide
Majestic Healthcare
01.2020 - 01.2021
Unlicensed Insurance Agent
Anthem Blue Cross
02.2018 - 01.2020
Resource Coordinator
SJV Data Solutions
06.2016 - 10.2017
High School Diploma -
Dover High
Associate of Arts - Liberal Arts
Coppin State University
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