Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Julaine Jones

Julaine Jones

Neeses,SC

Summary

Patient Data Entry offers 2182-year track record establishing rapport with clients and exceeding company expectations. Focused on meeting monthly scorecard expectations and resolving customer inquiries and complaints. Versatile and diplomatic individual recognized for reacting positively to ongoing, changing environment. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Customer service professional committed to delivering outstanding support. Skilled in resolving complex customer issues and fostering positive client relationships. Reliable team player with focus on collaboration and adaptability, ensuring consistent results and high satisfaction rates.

Professional in healthcare data management, prepared to bring valuable experience to new role. Known for ensuring high accuracy in patient data entry and maintaining confidentiality. Strong collaborator with focus on results, flexible with changing needs, and reliable in team settings.

Knowledgeable Data Entry with background in customer service. Proven ability to handle customer inquiries and resolve issues efficiently, enhancing client satisfaction. Demonstrated strong communication and problem-solving skills in fast-paced environments.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Entry position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Customer Service Advocate

United Healthcare
01.2021 - Current
  • Responsible for prioritizing the member satisfaction in the company or business
  • Primary job duties are to meet the needs of the member and make sure the company serves their best interests
  • Advocate strive to protect members from illicit business practices
  • Problem-solving and decision making skills are crucial for this career.

Scheduler Coordinator

MUSC Heart Former Providence Heart
01.2020 - Current
  • Creates and manage patient schedules
  • Determine appointment lengths and making calls to patients regarding their appointment or test and procedure time
  • Also, responsible for calling patient advising of rescheduled appointment date and time
  • Responsible for obtaining patient authorization for commercial insurance and self pay.

Central Monitoring Tech

Life Point Hospital
01.2017 - 01.2020
  • Directly monitors patient cardiac rhythm, oxygen and blood pressure by remote monitoring system
  • Enters patient's information into the monitoring system, responds to alarms and identifies changes in patients' status reports to appropriate Tech (RN) on time.

Education

High School Diploma -

Hunter Kinard Tyler High
Neeses, SC
05.1984

Medical Terminology, Cardiac Care, EKG EKG Specialist, Phlebotomy

Midlands Technical College
Columbia, SC
12.2016

Skills

  • Excellent interpersonal, communication and relationship-building skills Listen attentively, communicate persuasively and follow through diligently
  • Technically skilled—proficient in Word and Excel
  • Key Competencies
  • Customer Acquisition
  • Complaint Handling
  • Office Equipment Proficiency
  • High-Energy Attitude
  • Microsoft Office Expertise
  • Inbound and Outbound Calling
  • Complaint Resolution
  • Complaint handling
  • Computer proficiency
  • Complaint resolution
  • Assertiveness
  • Appointment setting
  • Technical support

Timeline

Customer Service Advocate

United Healthcare
01.2021 - Current

Scheduler Coordinator

MUSC Heart Former Providence Heart
01.2020 - Current

Central Monitoring Tech

Life Point Hospital
01.2017 - 01.2020

High School Diploma -

Hunter Kinard Tyler High

Medical Terminology, Cardiac Care, EKG EKG Specialist, Phlebotomy

Midlands Technical College