Julay Vannarith
Kent,WA
Summary
Self-assured service advisor handles various responsibilities simultaneously and works well with different personality types. They were promoting exceptional skills in customer service and issue resolution.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Adviser
Bay's Auto repair
Seattle, WA
06.2022 - Current
- Currently, I work; with strong computer proficiency; estimate vehicle damages repair; write accurate estimates; enter itemized estimates on repair orders; work with customers and Collision Center Technician; and diagnose problems on vehicles.
Receptionist
BMW Seattle
Seattle, WA
09.2021 - Current
- Customer service front desk advisor; Customer service representative on phone call; Setup Shuttle for customer; Assist customers with general maintenance tasks.
Car Sales Consultant
Entrepreneurship
Kent, WA
09.2020 - Current
- Talented in sales since a very young age as an entrepreneur, mastering customer relationships, and passionate about cars. Consistently sold over 30 vehicles annually, leveraging exceptional selling skills.
Education
GED -
Tacoma Community College
Tacoma, WA04-2021
Quality Control Inspection -
IPC
Kent, WA02-2021
High school diploma or GED -
Skills
- Great communicator with excellent problem-solving skills
- Bilingual (English and Khmer)
- Ability to work on multiple tasks
- Computer applications: Word, PowerPoint, Excel
- Quality Control
- Automotive Repair
- Dealership experience
- Customer service
- Negotiation
- Sales
Certification
- J Standard Certified
- ASE Certified
- Driver's License
Sales strategies
- Understand Your Target Market, Conduct thorough market research to identify your ideal customer. Understand their needs, preferences, pain points, and buying behaviors. Tailor your messaging and product features to resonate with this audience.
- Build Strong Relationships, Focus on relationship-building rather than just transactions. Engage with customers through personalized communication, active listening, and exceptional customer service.
- Leverage Social Proof and Testimonials, Showcase customer reviews, testimonials, and case studies to build credibility and trust.
Goals
- Set clear, achievable career objectives.
- Cultivate creativity through continuous learning.
- Network with industry professionals.
- Gain hands-on experience through internships.
- Maintain a growth mindset, embracing challenges and feedback for personal and professional development.
Personal Information
Authorized to work in the US for any employer
Languages
English
Professional
Khmer
Professional
Timeline
Service Adviser
Bay's Auto repair
06.2022 - Current
Receptionist
BMW Seattle
09.2021 - Current
Car Sales Consultant
Entrepreneurship
09.2020 - Current
GED -
Tacoma Community College
Quality Control Inspection -
IPC
High school diploma or GED -
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